AI Face & Skin Scanner - Support
Frequently Asked Questions (FAQ)
Q: How does the AI skin analysis work?
A: Simply take a selfie using the in-app camera. Our AI technology analyzes your skin for various factors including hydration, texture, pores, dark spots, and more to provide you with a personalized skin score and recommendations.
Q: Is my photo data safe?
A: Yes. Your photos are processed securely and stored only on your device. We do not share your images with third parties.
Q: How often should I scan my face?
A: We recommend scanning once a week to track your progress effectively. Consistent lighting and angles will give you the most accurate comparisons.
Q: What is included in the free version?
A: Free users get access to unlimited skin scans, daily skincare plan, progress photo tracking, the Korean skincare routine, and 1 AI coach message.
Q: What do I get with Premium?
A: Premium unlocks unlimited AI coach conversations, all 18+ global skincare routines, custom notification schedules, and advanced progress analytics.
Q: How do I cancel my subscription?
A: You can manage or cancel your subscription anytime through your iPhone Settings > Apple ID > Subscriptions > AI Face & Skin Scanner.
Q: The app isn't working properly. What should I do?
A: Try closing and reopening the app. If issues persist, ensure you have the latest version installed. You can also try deleting and reinstalling the app. Contact us if problems continue.
Contact Us
For questions, feedback, or support inquiries, please email us at:
[your-support-email@example.com]
We typically respond within 24-48 hours.
Medical Disclaimer
AI Face & Skin Scanner is designed for informational and entertainment purposes only. This app does NOT provide medical advice, diagnosis, or treatment.
The skin analysis, scores, recommendations, and AI coach responses are generated by artificial intelligence and should not be considered a substitute for professional medical advice. The information provided is general in nature and may not be suitable for your specific skin condition or health situation.
If you have concerns about your skin health, acne, rashes, moles, discoloration, or any other skin-related issues, please consult a qualified dermatologist or healthcare professional.
Do not delay seeking medical advice or disregard professional medical advice because of information provided by this app. Always seek the advice of a physician or qualified healthcare provider with any questions you may have regarding a medical condition.
By using this app, you acknowledge and agree that you understand this disclaimer and will not hold AI Face & Skin Scanner or its developers liable for any decisions made based on the app's content.