Refund Policy

1. 24-Hour Trial Period

We strongly recommend all customers test our service using a trial or a 1-month subscription before committing to longer plans.

2. Eligibility for Refund

You are eligible for a full refund within 24 to 48 hours of your purchase if:

• The technical issue is from our server side and we cannot resolve it.

• Your account was not activated within the promised timeframe.

3. Non-Refundable Situations

We cannot offer refunds in the following cases:

• Your internet speed is too slow to support HD/4K streaming.

• You changed your mind after the account has been active for more than 48 hours.

• You provided the wrong device information or MAC address.

4. How to Request a Refund

Simply contact us on WhatsApp with your Order ID and the reason for the request. Our technical team will first try to fix the issue; if we can't, we will process your refund immediately.