PSC - Portal

“Opportunities don't happen, you create them.”

Team Docs

https://docs.google.com/document/d/1IY75azaPYv5ng6JuWB9fyQx00nX8KEW3L8Vwhs2nQIE/edit#

Kawish Canned Responses

https://docs.google.com/document/d/1vMVMY3iT9M_GaoTBpnVFPvL5Y6bbfwsy0TRGhQqbLls/edit?pli=1#heading=h.x7ho5l4x8ou0

PSC Templates - Yousuf

https://docs.google.com/document/d/1LvdmkR_Rmv4ZWwbbWbwbl1q5tOvXUyUgCecUVpFUsfg/edit?tab=t.0

Ali Mail

https://mail.alibaba-inc.com/alimail/

Ali Mail Outer Domain Access

https://df-pub.alibaba-inc.com/report/form?formCode=DSG000245

KAM Sheet (Updated on Feb 25)

New Sheet (Updated on Feb-25 ) https://alidocs.dingtalk.com/spreadsheetv2/lWmkAr1vFzvzAwDn/edit?dentryKey=lWmkAr1vFzvzAwDn&dd_user_keyboard=false&dd_progress=true&dt_editor_toolbar=true&sheet_range=s1_0_0_1_1

OLD DATA For Ref Only Donot use https://sg.fbi.alibaba-inc.com/dashboard/view/page.htm?spm=a2o1z.8189972.0.0.2c8411a3zQkeaJ&id=315130

https://docs.google.com/spreadsheets/d/1zCh5hHQVPfVT8vLgF2QDGJv_7BmiYmRsXqCVbfBWBfQ/edit#gid=0

Duplicate Shops Tracker

https://docs.google.com/spreadsheets/d/1Q2vcrzBqIG7FUu2Mm9dx9miHv4GM25JDPVEDPAWanI4/edit?pli=1#gid=0

IM Chat Dashboard

https://sg.fbi.alibaba-inc.com/dashboard/view/page.htm?id=342012

Pick and Pack

https://sg.fbi.alibaba-inc.com/dashboard/view/page.htm?spm=a2o1z.8190076.0.0.2986543fPsREZd&id=345784

Storage fees

https://sg.fbi.alibaba-inc.com/dashboard/view/page.htm?spm=a2o1z.8190073.0.0.6f54543fwQ36ML&id=345892

FBI Compliance Dashboard

https://sg.fbi.alibaba-inc.com/dashboard/view/page.htm?spm=a2o1z.8190073.0.0.6f54543fuw4it3&id=315498

Daraz Workstation

https://daraz-workstation.alibaba-inc.com/seller/admin/list?wk_country=PK

Workstation - Order Status

V2

https://daraz-workstation.alibaba-inc.com/apps_v2/orders-detail?orderId=110817763823564&sellerId=1063457&wk_country=PK

V1

https://daraz-workstation.alibaba-inc.com/daraz_trade_admin/order_detail?orderId=178460788258560

Workstation - Seller Quality Control

https://daraz-workstation.alibaba-inc.com/profile_bpms_qc/qc

Workstation - Seller Onboarding QC

https://daraz-workstation.alibaba-inc.com/onboarding/seller/qc?wk_country=PK#

X-Space

https://xspace.daraz.com/#/system/dashboard

LNP

https://www.dazlogistics.pk/lnp/package/manage?spm=a2dk0.14592158.0.0.793041fbwf7iMM

Experience Portal

https://sites.google.com/daraz.pk/ccoportal-pkpsc/home

Help Center

https://helpcenter.daraz.pk/page/home?pageId=86&language=en

PSC 2.0 Categories & Details

https://docs.google.com/spreadsheets/d/1ZzpfxY2oDXbZz__qBSesvbPR_d6yGK0ug7wn3AbQ_18/edit#gid=1913153379

Category wise SOP

https://docs.google.com/spreadsheets/d/1ZzpfxY2oDXbZz__qBSesvbPR_d6yGK0ug7wn3AbQ_18/edit#gid=1551099610

IWST

https://docs.google.com/spreadsheets/d/1V_WkjeTxumzSdqzSUrvMc0P0jHNkO5m2xXvMPWZqfoc/edit#gid=0

Seller own Packaging

https://docs.google.com/spreadsheets/d/1ARPxBfoT1u_Mu8JPHuTlLppcxOKYIXID26KjDV8Z3h8/edit#gid=1120072992

Updated Checklist for DarazMall

https://docs.google.com/spreadsheets/d/1RNhZynm2-RwpDddm94zmmSY1uj_zn1NSriaWTsd4P1o/edit#gid=1010852310

New Seller OOS_PD ( OOS Comms & Action Tracker )

https://docs.google.com/spreadsheets/d/1usKomI_KzZ_YECUj5Zfn54pISCbPGRGSVNzC8U_WzZs/edit#gid=551859399

PSC SOPs -

Chat Handling SOPs - https://docs.google.com/spreadsheets/d/1pmyv4pi-AzEPRt0yVqUa3zLR5qDsF-8UHmd8yVlqdts/edit#gid=1542413405

Complaint/NFCR SOPs https://alidocs.dingtalk.com/i/nodes/R1zknDm0WR3jdBjMIkebK2BDVBQEx5rG?iframeQuery=

Information/FCR SOPs -https://alidocs.dingtalk.com/i/nodes/qnYMoO1rWxD4LO4Gfq5A5w32W47Z3je9?iframeQuery=

General Call Process SOP
https://docs.google.com/spreadsheets/d/1w1v3OloUqL_-SdIcDCN5QjnRZKHhIt9weCKhis6oLbA/edit#gid=2130385423

Claims SOPs
https://alidocs.dingtalk.com/i/nodes/mExel2BLV54Kb5KYfeD62BxEWgk9rpMq?iframeQuery=utm_source%3Dportal%26utm_medium%3Dportal_recent&rnd=0.9769867385324689

Champs KPI Adjustment form (Staff Time)

https://docs.google.com/forms/d/e/1FAIpQLSeHziDE7nQR92jozvS6Qg-U3HsTg_AkhDOMvzhncE_eLHmVtw/viewform

Daraz Relisting Forms & Responses

Forms

Previous Form: https://docs.google.com/forms/d/e/1FAIpQLSfgHjOXR5fjLHAE0Bw9KQePl6k4S7xW7ZCqcKrQ_6U5VRBrYg/viewform
New Form:
https://docs.google.com/forms/d/e/1FAIpQLSfNxG1-v8pmzUgwShAKX3pHKNBbFpVqkbNvm7rFdvCCTtBLlw/viewform

Response Sheet

Form Dump:
https://docs.gooaugle.com/spreadsheets/d/1ulDSZRCFsoECqauMQ8-Z8ceyrxG9ZK-zzlU6OYJsG9k/edit#gid=872460761

https://docs.google.com/spreadsheets/d/1ulDSZRCFsoECqauMQ8-Z8ceyrxG9ZK-zzlU6OYJsG9k/edit#gid=872460761

Digital Goods Leads ( category sheet )

https://alidocs.dingtalk.com/i/nodes/gXMGnr6AkOP81q0DLbpq8ybeZRxlzopj?nav=share&navQuery=spaceId%3D9JOGOywQj28baX4Q

Exceptional Orders For Champs PSC 2.0

Form: https://docs.google.com/forms/d/1Df23rLc-nyESx2fS_q6df9iyUWajnMM_MuTkEE-UdlE/viewform?edit_requested=true

Response Sheet: https://docs.google.com/spreadsheets/d/1nc4w3yTSJugS7GZW--v9UabKdsZbqb_hZWIkyNyU6vQ/edit?resourcekey=undefined&pli=1#gid=732470603

Everyday Low Price - Product Removal Form

Form:

https://docs.google.com/forms/d/e/1FAIpQLScb3d_DkBtTtdfNalJkcwPFeQiKr-aSd2lwKoDZjhDoQxM26Q/viewform

Response Sheet: https://docs.google.com/spreadsheets/d/112tdmAkf7xbNCLtNxuEUkhvigv3WcFgHXJpNd0wPUW4/edit?resourcekey#gid=1755001821

Sample Documentation

https://docs.google.com/spreadsheets/d/1PYW5dmYiNfB6ZuCrg3N9zWUhxIQNnzaCe9g9_F2v6jo/edit#gid=0

Mangrove Rules - PK

Mangrove Rules-PK - Google Sheets

Compliance Actions - PSC Visibility Only

New
https://docs.google.com/spreadsheets/d/1RI-KvAhdSdEhZQFCaEkPVA-11jejSuOO/edit#gid=1533093223

Tagging/Untagging D-Mart Sheet

https://docs.google.com/spreadsheets/d/16TaCTfmlwBU_xCdxxG60AMXjzEu3TFRsdrGMd4-ddJo/edit?pli=1#gid=580504427

Seller & KAM mapping list (CB Seller)

https://docs.google.com/spreadsheets/d/1mDiZNNR-wCusnZP_EAio_BsUmBuG8V3mjdND0ZVDwSQ/edit#gid=0

james.shi@alibaba-inc.com

CP_disabled sheet (Collection point)

https://docs.google.com/spreadsheets/d/1vvyIZBkJ_7iBI_nBu5YquZVD5xGngOC9/edit#gid=171318346

Restricted Keywords File

https://file.alibaba-inc.com/lib/91c1b93c-aa2a-4315-9e7c-9be6abb1789b/file/Mangrove%20Keywords%20List/Keyword%20Export%20Rule%2020211118.xlsx

Compensation Voucher for Sellers

Form:
https://docs.google.com/forms/d/1O008W2cQXnmAx90L1C2xEqaSPEksD09MrC_Qj6eeKHI/edit#responses

Response Sheet:

https://docs.google.com/spreadsheets/d/1ONv21Qc_cKlgmKfOhj-77yCtbjSeassuBdqNxejypg8/edit?resourcekey#gid=400912103

PSC Live Chat Roster - Google Sheets

https://docs.google.com/spreadsheets/d/1hlSCsmAZ2MQ3ZBP0rMEmX1xJ4vszs8hVJdCGFeL6CEA/edit#gid=1838711291

PSC Shift And Break Schedule updated

https://docs.google.com/spreadsheets/d/1iWiQtxGRpRld48gBch80kBF6YZ9CRrSM2rFnoSpA-Xg/edit#gid=1604949054

Voice of Customer/ Seller

https://docs.google.com/forms/d/e/1FAIpQLSfR2jyf4kQhSpZx1-ybZ8_OpHUcQ1XdBu1fLBJA1_o5tmT6Qw/viewform

DarazLive-Seller Registration (PK)

Form

https://docs.google.com/forms/d/e/1FAIpQLSdnbjAH-Ve3Hwite4CItm5-ivFy-9-swusBXz0JtEecptoRUA/viewform?fbzx=-5984037591164401248

Response Sheet
https://docs.google.com/spreadsheets/d/1EDxVoRYjEJca1K1MQP1j_gZ7XJFcDvmeqySzOTrzAfE/edit#gid=872138651

X Form

https://xform.daraz.pk/form/show.do

Daraz Mini Flyers

https://www.daraz.pk/products/50-mp-75x8-2-i299463114-s1619701230.html?spm=a2a0e.searchlist.list.2.6c0b7cf4pVRsTN&search=1

Daraz Packaging Material

https://www.daraz.pk/daraz-packaging-materials/?spm=a1zawk.15122435.virtualFormItemGroup.2.69754edfW1Ac2T

NTN Verification

https://e.fbr.gov.pk/esbn/Verification#

Daraz Hubs - Status Update

https://university.daraz.pk/course/learn?id=2511&type=policies&login=skip&spm=a311a.7996332.0.0

Product Review & Seller Rating Issues

Form: Product Review & Seller Rating Issues (google.com)

Sheet: Product Review & Seller Rating Form - Google Sheets

Reasons for which Reviews cannot be removed
https://university.daraz.pk/course/resource?id=8099

Share to Facebook Page Feature

https://university.daraz.pk/course/resource?id=6789

https://university.daraz.pk/course/learn?spm=du-pk-pc.du-pk-pc-list.courserlist_courses.3.13c749844bbBwP&id=11381&type=tutorials

CRM/Chat Broadcast withdrawl form

https://docs.google.com/forms/d/e/1FAIpQLScN730VBi0aB8RHR8-R865q8wxaRj-8gVlLxYChSCXU1cSkOw/viewform

NSA/SA Areas

https://docs.google.com/spreadsheets/d/1LpMVAGpt_LTlYhB8brAMxeHQnf0VrrnPIXGzinY6tUw/edit#gid=0

Pick Up Areas

https://docs.google.com/spreadsheets/d/16fEQtC2fOUXLFFjxzF-R7P3pputJ_ocfPM1qkvKTC-w/edit#gid=1854709565

Custom Made / Customize & SOF Sellers

https://docs.google.com/spreadsheets/d/1Q0ge17glBVQieu6h9uOIrz91HM5cijqSLu0sjPL7FWk/edit#gid=0

FDS Cities

https://docs.google.com/spreadsheets/d/1Q0ge17glBVQieu6h9uOIrz91HM5cijqSLu0sjPL7FWk/edit#gid=2013144759

Dex Cities

https://docs.google.com/spreadsheets/d/1Q0ge17glBVQieu6h9uOIrz91HM5cijqSLu0sjPL7FWk/edit#gid=2003254810

DG - Response Sheet

https://docs.google.com/spreadsheets/d/1ag8bsPVBNUOu281ZdtAkIHHpQMksxXjtJi49aFu6qXQ/edit#gid=0

Order Hold form

Form : https://docs.google.com/forms/d/e/1FAIpQLSfZIRNg4BzKe_G135AAaZvJ6aVYrFNSwK3P2DOs_P8YxIz6cw/viewform?vc=0&c=0&w=1&flr=0

Response Sheet :

https://docs.google.com/spreadsheets/d/1O6nRzPKVA_uBDeLU3-VwwcXbPq-_Vlrt5MsOrzXZ5D8/edit?resourcekey&pli=1#gid=574913851

SMS Intimation For Scrap Parcel

https://docs.google.com/spreadsheets/d/1mkZWdii1SBHocYzyilMJJaoqfa6vFP_Hv6DLn-TQreA/edit?pli=1#gid=434737586

Variation/Attribute - Handling

https://docs.google.com/spreadsheets/d/12EIKfszLGxbEB1HQqJa3pWt7zhd4f-DGbph9a-Ze3fQ/edit#gid=0

Huddle Attendance - PSC

https://docs.google.com/spreadsheets/d/1EK5Eee8X7mIgihqXuchThf-HvQABFrdxg2_XbFzi7cs/edit#gid=0

Huddle Attendance - Online Form proof

https://docs.google.com/forms/d/1Oyxt0sfFGJ5IsXTS9mtgouDYA66r1g96BRzlsXf_77Y/viewform?edit_requested=true

Digital Sellers Status - Visibility

https://docs.google.com/spreadsheets/d/1S5csP2aVOrmz5oFdiXYEtce1qUth-YHkyyuPWx0jHJA/edit?pli=1#gid=0

Digital Goods Form

https://alidocs.dingtalk.com/notable/share/form/v01mPdnp8b7K7evnw98_dv19yqvsgs3oebp3pcjys_1qX0QQ0

Payment Policy

https://university.daraz.pk/course/learn?id=1130&type=policies&login=skip

Selling Brands on Daraz Policy

https://university.daraz.pk/course/learn?id=13659&type=policies&login=skip

QA form Chat/Voice/Email (cs & ps)

https://docs.google.com/spreadsheets/d/1cLEPmI189BGfqhzx_s4QmknVBJihyQRSIoUjtYOfjOA/edit#gid=87703146

PSC Live Chat FCR sheet

https://docs.google.com/spreadsheets/d/1-wa1R2nHMMeYS9UXVhMUJWPkwJRq3QL04cT67GO7rXg/edit#gid=2061259958

Packaging Guidelines

https://university.daraz.pk/course/learn?spm=du-pk-pc.du-pk-pc-module.courseIntro.2.687a5f66qCeEPN&id=11261&type=policies&login=skip

NKAM Allocations

https://docs.google.com/spreadsheets/d/1rNif9kp8rdNCZ34Xb-xQHCSsDE4PYYPmSUmPcKxaRyo/edit#gid=0

How to check claims ticket numbers with order number from Xspace

https://docs.google.com/document/d/1XX-VBlltyXQl263RXL13OuEQ43T7dH95lgqQ1Y2UkWk/edit

DMall Updated Checklist

https://docs.google.com/spreadsheets/d/1RNhZynm2-RwpDddm94zmmSY1uj_zn1NSriaWTsd4P1o/edit#gid=56026010

DMall Documents Sample

Portfolio

https://drive.google.com/file/d/1d23jhR9AwlcSD7D2zR1HaiV-IS9Hpbg7/view

Other Documents

https://drive.google.com/file/d/1UTIDaNWP8JCzh8no9llek2CdSXrEm-xL/view?pli=1

Seller Failed Order Warehouse Tagging

Seller Tagging BASE FILE

https://docs.google.com/spreadsheets/d/1qIfP_upMU9dSATL0gHtZVId7nXDStksNtPK9Dq086Zc/edit#gid=0

Content Fixation Seller List

https://docs.google.com/spreadsheets/d/1Fp-NsfowwqtgJLDcu2byF-486UrF6gZpLhXx8SxMihY/edit#gid=0

FBD IO Approval Rejection Sheet

https://docs.google.com/spreadsheets/d/1TVdid5a6PXlwavXkqXLjAh5BWgD77HQ2Ed92i_V9zTg/edit?pli=1#gid=1101757621

FBD OO Approval Rejection Sheet

https://docs.google.com/spreadsheets/d/1kP8YBqvE60kDDvcTrTFRM6BJDSKdBZZesadrrhQLxa8/edit?pli=1#gid=1232366245

DAS Blacklist Category

https://docs.google.com/spreadsheets/d/10aLlbX-Mum7qXeA8ry_EMfpChmB6LXkTi7ubhwZc9rc/edit?pli=1#gid=0

HUB / Sort Center Ghost Code

https://docs.google.com/spreadsheets/d/1fMV5DVV6YCtQXoT4DsJEOFQD2O4nj2IWpUViM6dQ0uE/edit#gid=0

Health And Beauty

Form
https://docs.google.com/forms/d/1mupsXPCnKkO7S-YCVw12dCZJnl_6bxZggXbin3tFwt4/viewform?edit_requested=true

Response Sheet

https://docs.google.com/spreadsheets/d/1a45xNbKQhYfBLLVhl1d352EUU_URbqduxRxWpkjdRyw/edit?resourcekey=&gid=213390327#gid=213390327

Wrong Tracking

Form

https://docs.google.com/forms/d/e/1FAIpQLScLZU5HfkP3iF_spNeOZaM9z9xKn2NABqgSzht8n_uaVttyQw/viewform

Response Sheet

https://docs.google.com/spreadsheets/d/1DFCc3TiUA1ElQ7lDgtHkhefTZldYujBygtSVf61cpX8/edit?resourcekey=&gid=1656580195#gid=1656580195

Gold Program

Sign Up Form

https://docs.google.com/forms/d/e/1FAIpQLScRdjThHxEC5wzj1kCgmnt3RwpMtF23j64rdDEuEQm9iDUAAQ/viewform

Sign Up Form Response

https://docs.google.com/spreadsheets/d/1Y-NQO2fi3bGU7Ur9XNekWLwoUVUEYTbY7uY2KUH3bpw/edit?resourcekey#gid=1093623797

Drop Off Form

https://docs.google.com/forms/d/e/1FAIpQLSfAijPGgsfxZG8RBRn2CKX7RTGcf4Kn9tmfZFrWU4bIR0sjvA/viewform

Drop Off Form Responses

https://docs.google.com/spreadsheets/d/1Y-NQO2fi3bGU7Ur9XNekWLwoUVUEYTbY7uY2KUH3bpw/edit?resourcekey#gid=1814232380

Page updated

Google Sites

Report abuse