Frequently Asked Questions (FAQ)

AGN Management – For Tenants & Residents

Welcome to our FAQ page! We’ve compiled answers to common questions about renting and living in our Forest Park, IL properties, as well as the services we provide as your property manager.


General Questions

Q1: Where are your properties located in Forest Park, IL?
 A: AGN Management currently manages two residential properties in Forest Park as well as several condominiums in downtown Chicago. For specific property addresses and availability, please contact our leasing office.

Q2: How do I apply for a rental property?
 A: You can submit an application online or in person at our leasing office. Applications require a completed form, proof of income, valid ID, and a credit/background check.

Credit Check Fee:

Our team will guide you through each step of the application process.

Q3: What are the lease terms?
 A: AGN Management requires a minimum 1-year lease. Short-term leases are not available.

Q4: What is the occupancy limit for an apartment?
 A: For a 1-bedroom apartment, the occupancy limit is 2 residents.

Q5: What are the tenant qualifications?
 A: Applicants must meet the following criteria:

Q6: How must rent and security deposits be paid?
 A: New tenants must pay the first year’s rent and security deposit via money order or cashier’s check. In subsequent years, rent can be paid by personal check.

Q7: Are there smoking rules?
 A: No smoking is allowed inside any unit.

Q8: Is renter’s insurance required?
 A: Yes, all tenants must maintain active renter’s insurance for the duration of the lease.


Rent & Payments

Q9: When is rent due?
 A: Monthly rent is due on the 1st of each month.

Q10: How do I pay my rent?
 A: Rent can be paid by money order or personal check. Tenants can drop off rent in the tenant rent dropbox located by the 1st floor elevator lobby, next to the 1st floor office door. Late payments may incur fees, so please see your lease agreement for details.

Q11: Can I set up automatic rent payments?
 A: This option is not available; rent must be submitted via money order or personal check as described above.

Q12: What should I do if I can’t pay rent on time?
 A: Communication is key. Contact our office immediately to discuss possible arrangements. We handle these situations case by case and aim to find solutions while staying within Illinois landlord-tenant laws.


Maintenance & Repairs

Q13: How do I submit a maintenance request?
 A: Maintenance requests can be submitted 24/7 through our online portal, by email, or by calling our office. Emergencies are handled immediately, while routine requests are addressed promptly according to priority.

Q14: How long does it take to complete a repair?
 A: Repair times vary depending on the nature of the request. Emergency repairs (like no heat, water leaks, or electrical hazards) are prioritized and usually addressed within hours. Non-emergency repairs are scheduled as soon as possible, typically within 3–5 business days.

Q15: Who is responsible for maintenance costs?
 A: Basic maintenance and repairs due to normal wear and tear are handled by the AGN Management team. Tenants are responsible for damages caused by misuse or negligence, as outlined in the lease agreement.


Policies & Rules

Q16: Are pets allowed?
 A: No, pets are not allowed in the building.

Q17: How do I get a parking sticker?
 A: Parking stickers are provided by our maintenance staff. Please contact the maintenance team to obtain yours.

Q18: Where is my mail or package delivered?
 A: Mail and Amazon packages are located by the elevator. Please check the designated area for your deliveries.

Q19: Can I sublease or have roommates?
 A: Subleasing and additional occupants require prior approval from our management team. Approval is contingent on lease terms, background checks, and other requirements.

Q20: What is the procedure for renewing my lease?
 A: Our team will contact you 60–90 days before your lease ends to discuss renewal options. Renewal terms, rent adjustments, and any property updates will be communicated at that time.

Q21: How are large-item move-ins handled?
 A: All large-item move-ins must be done through the rear parking lot area entry. Please contact the property manager to secure a date for elevator use in advance.


Building Amenities

AGN Management properties include the following amenities:

Tenant-Paid Utilities:


Property Management Services

Q22: What services do you provide for tenants?
 A: AGN Management provides:

Q23: How do you ensure the safety of your properties?
 A: We conduct regular inspections, maintain secure entrances, and work with local authorities when needed. Safety and comfort are top priorities for all residents.

Q24: How can I contact the AGN Management team?
 A: You can reach us via phone, email, or our online portal. Emergency maintenance requests have a dedicated hotline available 24/7. Contact information is listed on your lease and our website.