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All the information you need to use our products efficientl
System status
All systems are running normally
Last updated: 2025-07-11 10:30 GMT+8
What are the support service hours?
Monday to Friday: 9:00-18:00 (GMT+8), except holidays
FAQ
Why can't I receive notifications?
Why can't I receive notifications?
Please check whether the notification permission is enabled in your phone settings and make sure the app is the latest version.
What should I do if the assignment submission fails?
What should I do if the assignment submission fails?
Please try to switch the network environment or restart the application. If it still fails, please send the error screenshot to the customer service email.
How to switch characters?
How to switch characters?
Click "Switch Role"/"Switch Child" in the upper right corner to switch roles at will. If it says you do not have permission, exit the app and try again.
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