I'm here to help you understand how JIRA works under the hood and how it can help you manage your project better than any other tool.

Project Management

• FixVersion Reporting - predictive reporting on when your project will complete
• Epic Reporting - predictive reporting on when your epic will complete
• Sprint Reports - helps your team understand how they're progressing through the sprint and provides useful information on what needs to be improved
• Dashboards | Filters - provides insightful visibility into anything you'd like
• Organization by sprint, epic, fixVersion, labels, and components - tons of ways to organize your data, for easier retrieval of useful data

JIRA Administration

• Issuetype schemes (Story, Spike, Bug, Sub-task, Bug-Subtask)
• Workflow schemes (Open>In-Progress>In-Review>Testable>Done)
  • Connect Github | BitBucket with JIRA to update tickets through Pull Requests automatically
• Permission schemes (Control who can delete things, start and stop sprints)
• Fields scheme (Make certain fields required and others optional)

I can help you set up JIRA Service Desk, which can be utilized as a great intake tool for your product team, IT, SRE team to funnel all requests and prioritize them. It has a very clean portal that can be created to help multiple teams have one place to submit their requests. You can have as many users submit requests, the only licensing costs is for users that actually do the work and update the ticket.

Once an intake item has been created, you can create additional tickets which can be shared amongst multiple teams to address. Once all associated tickets are done, it can automatically update the original parent ticket as "Done".

I can walk you through the benefits of Confluence and how it can compliment JIRA in providing visibility into the project. It's a great document tool that can help you quickly organize your information, decisions made during meetings, and for developers to document important info that can be shared and reused.