Have you ever booked a flight and later realized there was a mistake in your name on the ticket? It might be a small typo, but it can quickly turn into a stressful situation when you're heading to the airport. If you've booked a flight with Aeromexico and need to fix your name, you can call the toll-free number to speak with a live travel agent.
Understanding the Aeromexico Airlines name correction policy is important, whether it's a simple spelling error or a legal name change. Aeromexico provides options to help passengers update their details.
In this guide, you will learn how name corrections work and what you need to know to manage your booking without hassle.
Aeromexico allows free corrections for misspelled names. For full name changes, fees apply up to 15 days before international flights or 3 hours before domestic flights. Name changes are unavailable for Brazil point-of-sale tickets or those paid with travel vouchers.
Here are some key details of Aeromexico name correction policy:
Misspelled Names: You can fix the corrections, like spelling errors, for free.
Name Changes/Transfers: A fee applies for changing the name on a ticket.
International Flight Deadline: Name changes must be made at least 15 days before departure.
Domestic Flight Deadline: Name changes must be made at least 3 hours before departure.
Restrictions: Services are not available for tickets purchased in Brazil or via vouchers.
Documentation: Official ID is required to process corrections.
Yes, under the Aeromexico airlines name correction policy, it allows name corrections for minor spelling errors or typos, usually up to 3-4 characters, and legal name changes. But it does not allow complete name changes or ticket transfers. Corrections are typically allowed via customer service or the "My Booking" section, often with a fee depending on how close it is to departure.
Here are the key policies & procedures of the name correction policy:
Minor Typos/Spelling: You are generally allowed to correct minor typographical errors up to 3 or 4 characters in the first, middle, or last name.
Legal Name Changes: If your name legally changed after you booked the flight, Aeromexico will update it, but you must provide official supporting documentation.
24-Hour Rule: If you catch the mistake and request the correction within 24 hours of booking, it is typically free. After 24 hours, Aeromexico charges a name correction fee starting at around $150 USD, plus any applicable fare differences.
International Flights: Name corrections on international itineraries must be completed at least 15 days before departure.
Domestic Flights: Name corrections on domestic flights can be made up to 3 hours before departure. For quick assistance, you can also call the toll-free number to speak with a live travel customer care team.
Note: Changes may not be available for tickets booked through third-party agents or certain voucher-paid fares.
Aeromexico categorizes name modifications into a few specific types based on the nature of the error or change. To keep your ticket valid and match your government ID or passport, the airline officially recognizes and allows the following types of name corrections:
Minor Typographical & Spelling Errors: Accidental typos, misspelled words, or missing letters in your first, middle, or last name. You can correct up to 3 to 4 characters within a single name.
Inverted Names: A very common mistake where the passenger's first name is accidentally placed in the last name field, and vice versa.
Legal Name Changes: Complete or partial changes to a last name or first name due to official legal events such as marriage, divorce, or a court-ordered legal name change that occurred after the ticket was issued.
Adding or Removing Middle Names/Initials: Missing middle names or middle initials that are present on your passport but were left out during booking, or vice versa.
Important Note: According to Aeromexico Airlines name correction policy, tickets are non-transferable and must be used by the original passenger.
To correct a name on an Aeromexico ticket, the documents required depend entirely on the type of correction you are requesting. Because Aeromexico must verify your identity to reissue the electronic ticket, you will need to provide one or more of the following:
Here's the breakdown of required documents & information:
Official Photo ID: A current passport or government authorized ID. This ensures that the newly corrected name flawlessly matches the official documentation you will present at airport security and customs.
Legal Documentation: You need to provide a marriage certificate, divorce decree, or official court order to fix the error in your ticket. These legal papers are strictly required for major name updates to prove the legal link between the original name on the ticket and your new identity.
Booking Reference: Your 6-character reservation confirmation code. This allows the customer service agent or online system to pull up your electronic ticket, verify your itinerary, and process the official reissuance.
How to Correct a Name on an Aeromexico Ticket?
Correcting a name on an Aeromexico ticket can be done through a couple of channels, depending on how major the error is. Because all changes require updating your electronic ticket record to match your travel ID, you can use the following methods for Aeromexico Airlines name correction.
Method 1. Online via My Booking
If you have a minor spelling error up to 3 to 4 characters or inverted names, you can fix it directly on the website:
Go to the official Aeromexico website or open the mobile app.
Click on the My Booking or Manage Trips tab.
Enter your Booking Reference (PNR) and passenger Last Name.
Select the passenger details and look for an Edit Name or correction prompt.
Enter the correct spelling, review any applicable change fees or fare differences, and save the changes to generate an e-ticket update.
Method 2. Via Customer Service
If the system blocks you online, or if you are dealing with a legal name change (marriage/divorce), you must process it manually through an agent:
You can call the Aeromexico Customer Service directly at TFN for instant help.
Provide your 6-character booking confirmation code to the representative.
Explain the correction type, like a legal change or a minor typo.
The agent will provide an email link or system channel to upload a scanned copy of your Passport/ID, marriage certificate, or divorce decree.
Pay the required modification fee and any fare difference to have the backend team manually reissue your electronic ticket.
The cost of an Aeromexico Airlines name correction depends entirely on when you catch the mistake and the type of correction needed.
Here is the breakdown of the Aeromexico name correction fees:
The 24-Hour Grace Period: If you spot a typo, inverted name, or mistake and request a correction within 24 hours of buying your ticket, Aeromexico will correct it completely free of charge.
Standard Name Correction Fee: If you request a correction after the 24-hour window has closed, a baseline modification fee applies. Depending on whether you process this online or require a live agent via customer service to manually reissue the ticket, this fee can range between $150 USD and $250 USD.
Additional Fare Differences: If the price of your flight has gone up since you first bought it, you will have to pay the difference in ticket cost on top of the correction fee.
To avoid Aeromexico name correction fees, correct the minor misspellings within 24 hours of booking using the Manage Booking option. Follow the below given simple instructions:
Act Within 24 Hours: The best way to avoid fees is to catch errors within the first 24 hours, allowing you to void and rebook for free.
Minor vs. Major: Aeromexico generally allows free correction of 1–4 characters, such as fixing misspellings or swapping first/last names, but not full name changes.
Use Proper Documentation: For legal name changes, be prepared to submit legal documents to show the change.
Direct Contact Customer Care: For immediate attention, you can call the live travel experts at the helpline number or use their official website to correct mistakes; avoid third-party agents if possible, as they may add fees.
Avoid No-Show: If you need to make changes, do it before the flight. For domestic flights, you must correct names at least 3 hours before departure.
Check Ticket Type: Flex fares may offer more flexibility, while some discounted tickets may be more restrictive.
A mistake in your name on a flight ticket can be stressful, especially when your travel date is coming up. Fortunately, the Aeromexico Airlines name correction policy allows passengers to fix eligible errors. If you need quick help, dial TFN and get real-time assistance. Understanding the airline's rules, required documents, and applicable fees can help make the correction process much smoother.
To avoid delays or additional charges, it's always best to review your ticket details as soon as you receive your booking confirmation.