How to do a clean install of Adobe Creative Cloud products
If you are having problems with installing, updating, or uninstalling Adobe Creative Cloud products, you may need to do a clean install. A clean install means removing all traces of the previous installation and starting from scratch. This can help resolve issues caused by corrupted files, registry keys, or host files.
ADOBE CLEAN INSTALL
In this article, we will show you how to use the Adobe Creative Cloud Cleaner tool to do a clean install of Adobe Creative Cloud products on Windows and Mac OS.
What is the Adobe Creative Cloud Cleaner tool?
The Adobe Creative Cloud Cleaner tool is a utility for experienced users to clean up corrupted installations of Adobe Creative Cloud products. It removes or fixes problem files and resolves permission issues in registry keys. It also removes installation records for prerelease installations of products and does not affect installations of previous versions of a product .
You should use the Adobe Creative Cloud Cleaner tool only if you have tried other solutions and still cannot install, update, or uninstall your Creative Cloud product. Some of the common problems that may require a clean install are :
You have already tried repairing or uninstalling the Creative Cloud desktop app, but still can't update or install your Creative Cloud app.
You want to remove older Adobe software completely.
Your Creative Cloud app fails to launch even though you have already tried uninstalling and reinstalling the app.
You cannot sign in to Adobe apps even after multiple attempts.
You cannot connect to Adobe servers and have limited access to Adobe apps and services.
How to use the Adobe Creative Cloud Cleaner tool?
Before you use the Adobe Creative Cloud Cleaner tool, make sure to follow these important steps to avoid potential data loss :
Back up your files and folders in Adobe product directories. For example, you can save a copy of the following folders:
macOS: /Library/Application Support/Adobe/CoreSync/
Windows: C:\\Users\\\\AppData\\Local\\Adobe\\AdobeSync\\CoreSync and C:\\Users\\\\AppData\\Roaming\\Adobe\\CoreSync
Run the log collector tool to take a back-up of your log files. This can help Adobe Customer Care to assist you in case you encounter any errors with the Creative Cloud Cleaner tool.
Check the sync status of your Creative Cloud files in the Creative Cloud desktop app. Wait for all your files to sync completely. Files that are not synced to your Creative Cloud account could be potentially lost.
Quit any open Adobe apps, including the Creative Cloud desktop app itself.
Close the remaining Adobe background processes in Task Manager (Windows) or Activity Monitor (macOS). These include:
Creative Cloud
Creative Cloud Content Manager
Creative Cloud Libraries Synchronizer
Adobe Content Synchronizer helper
Creative Cloud Interprocess Service
After you have completed these steps, you can download and run the Adobe Creative Cloud Cleaner tool from this link. Follow the on-screen instructions to select your language, accept the license agreement, and choose the product or option you want to remove or fix . You can also refer to these detailed guides for Windows and Mac OS.
Once the tool has finished running, verify that it has completed successfully by checking the log file in your TEMP folder (Windows) or /tmp folder (Mac OS). The log file name is "Adobe Creative Cloud Cleaner Tool.log". If you see any errors or warnings in the log file, contact Adobe Customer Care for further assistance .
How to install your Creative Cloud product after a clean install?
After you have done a clean install using the Adobe Creative Cloud Cleaner tool, you can reinstall your Creative Cloud product from the Creative Cloud desktop app or the Adobe website. Follow these steps to install your product :
Download and install the Creative Cloud desktop app from this link.
Sign in to the Creative Cloud desktop app with your Adobe ID and password.
Click the Apps tab and browse or search for the product you want to install.
Click the Install button next to the product name.
Wait for the installation to complete and launch your product.
Congratulations! You have successfully done a clean install of your Adobe Creative Cloud product. Enjoy using your product and explore its features and capabilities. If you need any help or support, visit the Adobe Help Center or contact Adobe Customer Care.
I hope this article was helpful and informative. Thank you for reading!
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