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My Journey Into IT
My Journey Into IT
My journey into Information Technology began with a natural curiosity for how systems work and a desire to solve complex problems. After building a solid foundation with the Google IT Support Professional Certificate and my Cisco certifications, I immediately began training for the industry-standard CompTIA A+ exam. This proactive approach ensures my skills are always expanding to meet industry demands. I am eager to apply my growing expertise to confidently diagnose and resolve issues, ensuring a seamless and reliable user experience in a professional environment.
My journey into Information Technology began with a natural curiosity for how systems work and a desire to solve complex problems. After building a solid foundation with the Google IT Support Professional Certificate and my Cisco certifications, I immediately began training for the industry-standard CompTIA A+ exam. This proactive approach ensures my skills are always expanding to meet industry demands. I am eager to apply my growing expertise to confidently diagnose and resolve issues, ensuring a seamless and reliable user experience in a professional environment.
My Core Skills
Technical Skills
Technical Skills
Troubleshooting (Hardware, Software, Network)
Operating Systems (Windows, Linux, macOS)
Networking Fundamentals (TCP/IP, DNS, DHCP)
Basic Cybersecurity & Threat Mitigation
IoT Device Setup & Management
Help Desk Software & Ticketing Systems
Customer Support Skills
Customer Support Skills
Active Listening & Empathy
Clear, Patient Communication (Technical & Non-Technical)
Problem De-escalation & Resolution
Building User Confidence
Documentation & Knowledge Sharing
Service-Oriented Mindset
My Certifications & Training
Google IT Support Professional Certificate
Cisco Networking Basics
Cisco Introduction to IoT
Service Hub Software
In Progress: Training for CompTIA A+ Exam
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