Built natively on Salesforce. Gives Team Managers a tool to monitor real time desk availability of their team members.
Team Members are able to communicate via Availability Panel to their team-mates their situation and comments on it.
Define your Teams names.
App Launcher | Search for "Team Manager" | Click on it
2. When on Team Managers home page, Click "New" button (top right). Name a team, then Save.
3. From Team Manager home click on User Availability tab and start creating one record for each employee.
Team Manager Panel.
Usually your email server will request that you confirm your re-routing address by sending an email to the forwarding address generated by Salesforce. In order to retrieve the confirmation code access, you will need to open the "emailServiceDebugs" home page. Perform a search in App Launcher for "emailServiceDebugs" and open the most recent record on the list.
2. From the Email message Body find your confirmation code and copy paste to your email server forwarding configuration page. This example uses a Gmail account.