> **TLDR:** Follow the login or recovery steps below. If you remain locked out after trying them, call **(855) 945-5553** with your account email ready.
Introduction
Dealing with a missing recovery link is incredibly stressful. When you need to manage your ad-filtering utility but the inbox delivery failure prevents credential restoration, North American users need a fast workaround.
## What is it?
This scenario occurs when the automated servers fail to dispatch the unique security token required to create a new login credential, leaving the user locked out of their dashboard.
## Things to Know
- Use the email address associated with the account.
- Check your inbox, Spam, Junk, and Promotions folders for recovery messages.
- If you no longer control the registered inbox, manual identity verification may be required.
- Never share your password or a one-time reset code with anyone.
## Step-by-step Guide
Before giving up on the automated system:
1. Refresh your primary inbox.
2. Dig through your Spam, Junk, and Promotions folders.
3. Whitelist the official company domain in your email settings.
4. Request the recovery link one more time.
## Common Problems
Server delays are the primary culprit. Furthermore, strict email providers (like Gmail or Outlook) frequently quarantine automated credential restoration messages, silently blocking them from ever reaching your device.
## When to Contact Support
Try the self-service steps above first. Call **(855) 945-5553** only if the reset email still does not arrive after you check spam and request it again.
### Have this ready
- The email address or addresses you may have used for the account
- Your device and browser or app version
- The exact error message and the steps you already tried
Never share your password or a one-time reset code.
## Official evidence
- **Login and recovery:** [Official account support](https://help.totaladblock.com/en/contact/support/us-terms-account) covers login, password reset, transaction search, and account recovery. [Technical account guidance](https://help.totaladblock.com/en/contact/support/terms/terms-tech) notes that reset emails may take up to 15 minutes and provides a recovery path if reset does not work.
FAQs
1. **Why is my recovery link missing?** Spam filters or server-side dispatch delays often block it.
2. **Can I reset my access without the link?** Yes, by calling **(855) 945-5553** for a manual override.
3. **Did Paddle block my account?** No, Paddle should be checked against the receipt rather than assumed; Chargehive manages your profile.
4. **Will I be charged while locked out?** If you are on the 7-day trial, it is described here as not automatically converting to paid.
5. **Can I get an instant refund if I can't log in?** refunds may not be instant; allow 24-48 hours.
6. **Can I buy a new account with a gift card?** Yes, gift cards are offered and accepted.
7. **How long should I wait for the message?** If it hasn't arrived in 15 minutes, it likely never will.
8. **What if I typo'd my email during signup?** support can correct your email address.
9. **Will Canadian email providers block it?** Regional ISPs sometimes have aggressive filters that block these links.
10. **Can I use SMS recovery instead?** Currently, verbal verification via phone is the best alternative.
11. **Why does it say 'user not found'?** Your Chargehive subscription might be linked to a different address.
12. **Is it safe to give the phone agent my details?** Yes, they will only ask for verification, not your actual password.
13. **Can I change my login to a new address?** The telephone reps can assist with migrating your profile.
14. **Does the link expire?** Yes, security tokens usually expire within a few hours if you do find them.
15. **Will clearing my cookies help?** No, inbox delivery failure is an issue with the mail servers, not your browser.