About us

We understand that unforeseen circumstances may arise. To ensure seamless logistical coordination and respect the availability of our therapists, we operate under the following terms:

Cancellation with notice: You may cancel your appointment with a minimum of 48 hours' notice. In this case, a refund of 80% of the amount paid will be issued. The remaining 20% will be retained to cover payment processing fees, platform operational costs, and administrative expenses.

Rescheduling: You may request to change the time of your appointment at no additional cost, provided notice is given at least 12 hours before the scheduled time.

Late cancellation or no-show: If you cancel with less than 12 hours' notice or fail to show up for the appointment, 50% of the amount paid will be retained to compensate our professional therapists for the reserved time slot and the logistics deployed for your service.

Provider cancellation: In the unlikely event that ACUATROMANOS is unable to provide the scheduled service due to unforeseen circumstances, a 100% refund will be issued to the original payment method. 

Punctuality & delayed arrivals: To preserve the integrity of our schedule, your experience will begin and end at the designated time. If a guest is delayed, the session duration may be shortened accordingly to respect subsequent reservations, while the full service fee will still apply. A maximum grace period of 15 minutes is allotted.

Right of refusal & safety: ACUATROMANOS reserves the right to deny or terminate service immediately if a therapist deems the environment unsafe, unhygienic, or if a guest exhibits inappropriate, disrespectful, or intoxicated behavior. In such rare instances, the service will be canceled without a refund.

These policies comply with the provisions of Law No. 19.496 on the Protection of Consumer Rights of the Republic of Chile.

Health & Medical Conditions 

For your safety, any medical conditions, allergies, recent surgeries, or pregnancies must be disclosed at the time of booking. ACUATROMANOS cannot be held liable for undisclosed health conditions that may interfere with the safety of the treatment. 

Massage is contraindicated for people with any of this health disorder: Acute inflammation, acute infectious process, infectious or contagious skin disease, cancer and tumors, varicose veins, recent bone fracture, hemorrhage, fever, open wounds, acute phases of rheumatic diseases, skin burns, uncompensated cardiopathies, muscle tears, degenerative muscle diseases, acute kidney failure. Please, inform your therapist about any medical condition we should be aware of.

Right of refusal & safety ACUATROMANOS reserves the right to deny or terminate service immediately if a therapist deems the environment unsafe, unhygienic, or if a guest exhibits inappropriate, disrespectful, or intoxicated behavior. In such rare instances, the service will be canceled without a refund. 

ACUATROMANOS operates under a strict code of professional ethics. Our therapists are elite practitioners dedicated to the art of healing; as such, we maintain a zero-tolerance policy regarding any conduct that deviates from a purely therapeutic and professional interaction.

These health and safety provisions comply with the applicable sanitary regulations and consumer protection standards of the Republic of Chile. 

Privacy Policy for Public Figures (PEP), Celebrities, and Other VIPs

At ACUATROMANOS, we deeply value the privacy and confidentiality of our clients, especially those who are public figures (PEP), celebrities, and other VIPs who entrust us with their professional massage services. We are committed to safeguarding your personal data, and we want to assure you that any information you provide us will be treated with the utmost level of security and discretion.

Collection and Use of Information: We collect personal information only when you voluntarily provide it to facilitate our massage services. This information may include your name, email address, phone number, and booking details. We use this information solely to provide you with our services and to communicate with you regarding your bookings and specific needs.

Non-Disclosure and Data Sales: ACUATROMANOS ensures that your personal data will not be disclosed or sold to third parties without your explicit consent. We are committed to keeping your information private and confidential at all times. We will not share your data with any external entities, and we will not use it for direct marketing purposes without your permission.

Limitations of Liability: It is important to note that ACUATROMANOS operates on third-party platforms such as Google services for its functionality. We cannot assume responsibility for the privacy policies of these external platforms. However, we can assure you that we implement appropriate security measures within our jurisdiction to protect your information.

Users may exercise their rights to access, rectify, or delete their personal data at any time by contacting us directly. 

This Privacy Policy operates in accordance with Law No. 19.628 on the Protection of Private Life of the Republic of Chile.