FAQs

How much do you charge?

For on-site visits we charge £30 for the first hour (£35 for Business Customers), after that we charge £5 per 15 minutes, or part thereof. 

For Remote Support we charge £15 for the first thirty minutes, after that we charge £5 per 15 minutes, or part thereof.

Do you come to us?

Yes, we come to you at a time that is convenient to you, and complete the job in your business or home. If we need to take your computer away for any extensive work we will provide the collect and return service. Either way, you never need to leave home!

Do you provide remote support?

Yes, if you are inside or outside our normal coverage area and would like remote support direct to your computer via the Internet.

Do you work evenings and weekends as I'm at work during the day?

Yes, to make life easier for you we are able to provide support and on-site service during daytime, evenings and weekends.

What areas do you cover?

We cover Scarborough area.  We also cover areas outside this area, but a transport charge may apply, depending on your exact location.  If you are outside our normal coverage area and would like remote support direct to your computer via the Internet, then please contact us, to arrange a suitable time. 

Do you offer after sales technical support?

We offer 7 days technical support after we worked on your computer; providing the questions are specific to the work we have completed for you. In normal circumstances this does not cover user training issues.

What Software Warranty do you offer?

Any warranties given are given by the software vendor, not Active IT Services. All Software installs and repairs are provided without warranty of any kind either expressed or implied by Active IT Services. In no event will Active IT Services be liable to you for any damages including any loss of data, profits or savings, arising out of your use or inability to use the software installed or repaired by Active IT Services.