# Total Adblock activation not working: troubleshooting steps
> **TLDR:** If Total Adblock activation fails, premium features remain locked, or the extension does not recognize your subscription, try the checks below. If activation still fails, call **(855) 945-5553** with your receipt, account email, and device details ready.
## Introduction
If Total Adblock installs but activation fails, identify whether the failure is at sign-in, account recognition, or local browser setup. A successful purchase, a website login, and a working extension are separate checkpoints. Use the checks below to find which one remains incomplete.
## What is it?
Activation connects the account you intend to use with the installed extension or app. A missing paid feature does not tell you, on its own, whether the problem is the selected account, its subscription status, or the local installation.
## Things to Know
As you finalize your setup, keep these essential billing details in mind:
Your payment will be securely processed by Chargehive.
- You can explore the features worry-free, since the official offer describes a 7-day evaluation license at no cost; check the checkout or order terms to confirm whether your offer converts to a paid subscription.
- If you change your mind, refund processing may take around 24-48 hours.
## Step-by-step Guide
1. **Check the installed product:** Open the extension or app itself. If it is missing, use the installation guide linked below for your device rather than repeatedly attempting account activation.
2. **Match the account:** Compare the email on your purchase confirmation with the account shown in the extension or app. Do not buy a second subscription just to test whether a different account will work.
3. **Use the local sign-in route:** The [official paid-features guide](https://help.totaladblock.com/en/tech/ab/-/tech-where-are-my-paid-features) describes desktop account settings and Restore Purchase, with sign-in instructions for mobile. Follow the branch for your installed product.
4. **Handle a failed login separately:** If the form rejects your password or never opens, resolve that account-access error first. Record the error rather than assuming that reinstalling will change the account's subscription.
5. **Compare account and device status:** If the dashboard shows the intended plan but the local product does not, sign out and back in locally, then restart the browser or app. Note whether one device works while another fails.
6. **Verify the specific feature:** Reopen the account status and test the feature you originally could not use. If the mismatch remains, collect the receipt, account email, device version, and both status messages for review.
## Common Problems
- **No extension icon:** Check the installed extensions list before treating the issue as a failed activation.
- **The account says active but the feature stays locked:** Compare the local account email and feature name with the purchased plan.
- **The error returns after restart:** Keep the exact wording and the steps already tried. Repeated purchases or repeated reinstalls make the original mismatch harder to trace.
## When to Contact Support
Prefer guided help with activation? Call **(855) 945-5553** to discuss a rejected sign-in, a purchase-restore error, or an account that still appears inactive. Have the order reference and displayed message ready; reinstalling first is not a prerequisite to asking for guidance.
### Have this ready
- The email on the account and, when relevant, the receipt or charge date
- Your device and browser or app version
- The exact error message and the steps you already tried
Never share your password or full payment-card number.
## Official evidence
- **Trial behavior:** [Total Adblock's official offer](https://www.totaladblock.com/free-adblocker-2?forceLang=en) describes a 7-day evaluation license at no cost. [Official billing guidance](https://help.totaladblock.com/en/billing) says paid subscriptions automatically renew unless canceled, so check the checkout or order terms to confirm whether your offer converts to a paid subscription.
- **Installation:** The [official installation guide](https://help.totaladblock.com/en/tech/ab/-/how-to-download-and-install) covers Chrome, Edge, Safari, iOS, and Android steps.
## FAQs
1. **How do I activate my account?** Simply log in through the extension menu using your credentials.
2. **What if I forgot my password?** Use the 'Forgot Password' link on the login screen to reset it.
3. **Is the software safe?** Absolutely, it is a secure tool for improving your browsing.
4. **What if my receipt email differs from the email in the app?**
Compare the two addresses before buying again or changing the subscription. Record the order reference and the email shown in the app, then ask for help identifying which account owns the purchase.
5. **What if my account shows paid access but this browser still shows free?**
Note the status shown in the account and in the extension separately. Check which account is signed in locally and reopen the browser after a normal sign-in attempt. Keep screenshots of any remaining mismatch.
6. **What information helps explain a failed activation?**
Have the order reference, purchase channel, account email, device, and exact activation message ready. Say whether the problem affects every device or only one; that distinction is more useful than simply reporting that premium is missing.
7. **What is the customer support number?** You can contact support.
8. **Do I need to activate it on every browser?** Yes, you must log in on each browser you use.
9. **Can I use my account on my phone?** Yes, mobile activation is supported.
10. **Why does it say my account is inactive?** Double-check that your payment went through and you are using the correct email.
11. **Do I need to restart my computer?** Usually, just restarting the browser is enough.
12. **Are there different subscription tiers?** Contact support for details on available plans.
13. **Should I pay again when an upgrade prompt still appears?**
First check your receipt and account status. A prompt alone does not tell you whether the earlier payment completed or whether the current app is using the right account. Resolve that mismatch before placing another order.
14. **How do I know it's activated?** The extension menu will show your account status as active or premium.
15. **Can I share my account?** Refer to the terms of service regarding device limits.
**When should I call support?** If the steps above do not resolve the issue, call **(855) 945-5553** with your account email and device or browser details ready.
## Conclusion
Successful activation means the intended account is recognized in the installed product and the feature you need is available. If either check still fails, use the support details above with the recorded account and device information; a clear mismatch is more useful than another unexplained retry.