Privacy Policy
Last Updated: July 2026
AcneX is a skincare app that provides personalized routines, educational content, and AI-assisted skin and product analysis. This Privacy Policy explains what we collect, how we use it, and the choices you have.
1. Information We Collect
We collect only what is needed to provide the service:
• Face data: When you take a skin check photo, the App captures a camera image of your face and skin. This face data is a photograph of your face used only for cosmetic skin appearance estimates. On-device face detection (used to confirm a face is present and reasonably framed) uses bounding-box presence and alignment only — we do not collect Face ID biometrics, facial geometry templates, or identity-verification biometrics, and we do not store facial landmarks. Face photos are stored only on your device. We do not upload face photos to AcneX's own servers. For weekly skin checks, we send the face photo to a third-party AI provider (Kie.ai, which runs Google Gemini models) solely to return a cosmetic skin score, and only after you give permission in the App. Numeric scores and analysis results (not the face photo) may sync to your account if you are signed in. See sections 2, 4, 5, and 7 for use, sharing, storage, and retention of face data.
• Photos you capture (skin and product scans): When you run a skin check or scan a product, the App captures a photo with your camera. Skin scan photos (face data) are stored locally on your device. Your skin score and product scan results may be synced to your account if you are signed in. See "How AI analysis works" below for how photos are processed.
• Routine and progress data: Your skincare routine checklists, streaks, skin scores, and plan progress are stored on your device. If you create an account, we may sync this data so you can access it across devices.
• Account information: If you sign in, we receive from the provider (Google or Apple) an identifier and, depending on the provider, your email and display name. We use this to create and manage your account.
• Onboarding answers: Preferences you set during onboarding (e.g. skin type and skin concerns) are stored on your device. If you create an account, we may save a summary of these answers to your profile to personalize your experience.
• Device and analytics: We collect basic device information and usage data (e.g. screens viewed, features used, crashes, performance) to improve the App. This is associated with your account identifier when you are signed in.
• Subscription: If you purchase AcneX Premium, payment and subscription details are processed by the App Store. We do not have access to your payment card details.
2. How AI Analysis Works
Before your first skin check, product scan, or AI chat, the App asks for permission and explains that photos (and chat messages, when you use chat) may be sent to Google Gemini for analysis. Onboarding photos stay on your device and are not sent for AI analysis. You can turn this off later in Settings.
When you run a skin check or scan a product, the photo is sent securely to a third-party AI provider (Kie.ai, which runs Google Gemini models) to generate a cosmetic estimate of your skin's appearance or to read a product label. Product scans may also include a short summary of your skin profile (for example skin type and concerns) so the result can be personalized.
When you use the in-app chat (Ask AcneX), the messages you send are processed by a third-party AI provider (DeepSeek) to generate responses. Avoid sharing sensitive personal or health information in chat.
• The photo (including face data for skin checks) is transmitted to the AI provider solely to perform the analysis and return a result. We do not use your photos for advertising.
• Skin scan photos (face data) are kept on your device; we do not upload your skin scan photos to AcneX's own servers. Only the resulting scores and analysis are synced to your account.
• The AI provider processes your data under its own privacy and data-handling terms. AcneX does not retain face photos on its servers after transmission for analysis.
• Skin scores and product analysis are AI-generated cosmetic estimates of appearance only. They are not a medical diagnosis. See our Medical Disclaimer.
3. How We Use Your Information
We use the information we collect to:
• Provide, maintain, and improve AcneX (skin checks, routines, lessons, product analysis, and syncing across devices when you have an account)
• Generate your skin score, progress, and personalized recommendations
• Authenticate your account and personalize your experience
• Process subscriptions (via the App Store)
• Send technical notices and support-related messages
• Analyze usage to fix bugs and improve performance
4. Data Storage and Security
On your device: Your skin scan photos, routine data, and preferences are stored locally. When you are not signed in, this data stays on your device (apart from photos sent for AI analysis as described above).
In the cloud: If you have an account, we store your profile, skin scores, and synced data on secure servers (Supabase) so you can access them from other devices. We use industry-standard measures to protect this data.
No method of transmission or storage is 100% secure. We do not sell your personal information.
5. Third-Party Services
We use:
• Kie.ai / Google Gemini: To analyze skin and product photos and return cosmetic estimates. Photos are sent to this provider to perform the analysis.
• DeepSeek: To power the in-app chat (Ask AcneX). Messages you send in chat are processed by this provider to generate responses.
• Supabase: For authentication (Google/Apple sign-in) and storing your account and synced data.
• Google and Apple: For sign-in; they provide us only the information you allow (e.g. email, name). Their privacy policies apply to that sign-in flow.
• App Store: For subscription and payment processing.
• RevenueCat: For subscription management and entitlement checks.
• PostHog: For product analytics. When you are signed in, analytics events are associated with your account identifier and may include your email.
Each of these services has its own privacy policy. We do not share your content with third parties for advertising or marketing.
6. Permissions
• Camera: Required for skin checks and product scans. We only access the camera while you are taking a scan.
• Notifications: Optional; used only if you enable skincare routine reminders.
You can revoke permissions at any time in your device settings.
7. Data Retention
• Face data / skin photos (on device): Face photos stay on your device until you clear app data or uninstall the App. We do not store face photos on AcneX servers. Processing by the AI provider follows that provider's terms; AcneX does not keep a server-side copy of the face photo.
• On device (other data): Routine data, preferences, and similar local data stay until you clear app data or uninstall the App.
• Account data: We retain your account and synced data (including skin scores, not face photos) for as long as your account is active. If you delete your account from Settings, we will delete or anonymize your profile and synced server data in line with our retention practices. Local face photos are removed when you clear app data or uninstall.
8. Your Rights
You can:
• Access and manage your data in the App
• Delete your account from Settings, which will remove your profile and synced data from our servers
• Clear local data by clearing app data or uninstalling the App
• Control app permissions in your device settings
• Revoke AI data-sharing consent in Settings, which stops further sharing until you turn it on again
Depending on where you live, you may have additional rights (e.g. access, correction, deletion, portability). Contact us to exercise them.
9. Children's Privacy
AcneX is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated policy in the App and update the "Last Updated" date. Your continued use of the App after changes means you accept the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or your data, contact us at privacy@clera.app