Privacy Policy for ACLIVE

Last Updated: February 26, 2026

1. Introduction

ACLIVE ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application ("App").

By using the App, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information

When you create an account and use our services, we may collect:

• Full Name — Used for your profile and display name

• Email Address — Used for account authentication and communication

• Date of Birth — Used for age verification (18+ requirement)

• Profile Photo — Used for your profile and live stream display

2.2 Device Information

We automatically collect certain device information, including:

• Unique device identifier

• Device model and operating system

• IP address

• App version

2.3 Usage Data

We collect information about how you use the App, including:

• Live streaming activity (hosting and viewing)

• Chat messages and shared media

• Gift and diamond transactions

• Follower and following interactions

• App interaction data and feature usage

3. Third-Party Services

Our App integrates with the following third-party services, which may collect and process data:

• Firebase — Authentication, Analytics, Crashlytics, Cloud Messaging

• MongoDB Atlas — User data and application data storage

• Cloudflare R2 — Media file storage

• LiveKit — Live streaming infrastructure

4. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services

• Process transactions (diamonds, gifts) and send related notifications

• Verify your identity and age (18+ requirement)

• Enable live streaming, chat, and social features

• Personalize your experience and deliver relevant content

• Detect, investigate, and prevent fraud or abuse

• Send push notifications related to your activity

• Comply with legal obligations and enforce our Terms of Service

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• With Other Users — Your profile information, live streams, and public interactions are visible to other users

• With Service Providers — We share data with third-party providers (Firebase, MongoDB Atlas, Cloudflare, LiveKit) to operate the App

• For Legal Reasons — If required by law, court order, or governmental request

• For Safety Purposes — To protect the rights, property, or safety of users or the public

• Business Transfers — In case of merger, acquisition, or asset sale

6. Data Storage and Security

Your data is stored securely using:

• MongoDB Atlas — Encrypted at rest (AES-256)

• Firebase (Google Cloud Platform) — Enterprise-grade infrastructure

• Cloudflare R2 — Media storage with encryption in transit and at rest

We implement industry-standard security measures, including:

• Encryption in transit (TLS/SSL)

• Encryption at rest

• Secure token management via Firebase Authentication

• Regular security audits and monitoring

• Strict access controls and backend authentication

While we take reasonable measures to protect your information, no method of transmission or storage is 100% secure. Absolute security cannot be guaranteed.

7. Data Retention

We retain your information for as long as your account remains active or as necessary to provide services.

Upon account deletion:

• Personal data is permanently deleted

• Chat messages are deleted

• Media files (photos and videos) are removed

• Live stream records are deleted

• Transaction logs are anonymized for financial compliance

• Gift and diamond transaction history is anonymized

You may request account deletion at any time through:
Profile → Edit Profile → Delete Account within the App.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access — Request a copy of your personal data

• Correction — Correct inaccurate or incomplete information

• Deletion — Permanently delete your account and data

• Data Portability — Receive your data in a machine-readable format

• Opt-Out — Opt out of marketing communications and push notifications

• Restrict Processing — Limit how we process your data

To exercise these rights, please contact us using the details below.

9. Children's Privacy

CT LIVE is strictly intended for users aged 18 and above.

We do not knowingly collect personal information from individuals under 18. Age verification is required during registration. If we discover that a user under 18 has provided personal information, we will promptly delete their account and all associated data.

10. International Data Transfers

Your data may be transferred to and processed in countries outside your own. We implement appropriate safeguards to ensure compliance with applicable data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted within the App, and the "Last Updated" date will be revised accordingly.

Continued use of the App after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

• Email: privacy@aclive.com

• In-App Support: Profile → Help & Feedback