Terms & Conditions

Shipping & Delivery Info

Payment received within 24hrs, we will post out the items within 1-2 days.

Local Delivery will take about 3 - 5 working days upon order confirmation.

Smartpac Postage - Add $ 2.70

If you want to receive the items on the same day we can arrange Grabexpress for you and 

the Grabexpress charge is on you. 

For oversea postage the postage fee will be different and please check with us for the postage fee before purchasing our items.

https://www.singpost.com/send-receive/sending-within-singapore/delivery-rates

Accepted Payments Info

Cash, Bank Transfer, Paynow, GooglePay, PayPal

Purchase Payment Info

Once on Live Sale and claims the items please contact us WhatApps +65 8285 8090 within 7 days and if not we will cancel the items without notify the purchaser. Once contacted us and payment must be make within 5 days if not items will be cancel without notify the purchaser’s. 

Return & Refund Policy

Return Policy

• If 5 days have gone by since your receipt date of the purchase, we can’t do return or refund. 

• To be eligible for a return or refund, your item must be unused and in the same condition that you received it. 

• It must also be in the original packaging.

• Earrings are exempted from being returned or refunded due to hygiene purposes.

• To complete your return or refund, we require a receipt or proof of purchase.

We will not provide refund for:

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error Please be careful when handling the Jadeite).

Refunds (if applicable)

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

• If it is approved, the return will be refunded in store credit. You will be issued with a store credit code that has a validity period of a month. 

• There will be strictly no cash refunds.

Sale items (if applicable)

• On sale or discounted items we are not be allowed to do exchange or refund.

Track Your Parcel Status

For an up-to-date status of your order, you can enter the tracking number in the website below. 

https://www.singpost.com/track-items