Privacy Policy

Accuracy First Solutions

Effective Date: September 21, 2026

Accuracy First Solutions ("Accuracy First," "Company," "we," "our," or "us") respects your privacy and is committed to protecting the personal information of users of our mobile applications and related services.

This Privacy Policy explains what information we collect, how we use it, when it may be shared, how it is protected, how long it may be retained, and the choices and rights available to users.

This Privacy Policy applies to users of Accuracy First Solutions services, including buyers, interpreters, court reporters, professionals, and other authorized users of the application.

By creating an account or using the application, you acknowledge the data practices described in this Privacy Policy.

1. Information We Collect

We collect information only as reasonably necessary to provide, operate, secure, and improve the services offered through the application.

Depending on how you use the application, the following information may be collected.

1.1 Account and Personal Information

Information you provide when creating or maintaining an account may include:

Passwords and authentication credentials are handled using appropriate security measures and are not intended to be publicly accessible.

1.2 Professional Information

Where required to provide services or verify eligibility for assignments, we may collect professional information such as:

Users should provide only information necessary for use of the application.

1.3 Job and Assignment Information

When users create, accept, manage, or participate in assignments, we may process information such as:

1.4 Communications and Messages

The application may allow users to communicate with one another or with Accuracy First Solutions.

We may process:

Messages sent through the application may be stored as necessary to provide the messaging service, resolve disputes, respond to support requests, maintain platform security, or comply with applicable legal obligations.

Messages are not represented as end-to-end encrypted unless the application specifically indicates otherwise.

Users should not use the application to transmit unnecessary highly sensitive information, including privileged legal documents, financial account credentials, medical records, or other information that is not required for the intended service.

1.5 Device and Technical Information

When you use the application, certain technical information may be collected automatically, including:

This information may be used for application functionality, security, troubleshooting, fraud prevention, diagnostics, and performance improvement.

1.6 Application Usage Information

We may collect information about how users interact with the application, such as:

We use this information to maintain and improve the functionality, reliability, usability, and security of the application.

1.7 Payment Information

Payments may be processed using third-party payment service providers, including Stripe where applicable.

Payment providers may process information such as:

Accuracy First Solutions does not intentionally store complete payment card numbers or card security codes on its own servers when payment information is processed directly by the payment provider.

We may retain transaction identifiers, payment status, payment amount, billing records, and related information necessary for transaction management, accounting, dispute resolution, fraud prevention, and legal compliance.

1.8 Information From Third-Party Services

The application may use third-party service providers or software development kits to provide functions such as:

These providers may process limited information necessary to provide their services.

We require service providers that process personal information on our behalf to handle information in accordance with applicable privacy and security requirements.

2. How We Use Information

We may use collected information for the following purposes:

We do not use personal information for targeted advertising unless this Privacy Policy and the application's consent mechanisms are updated to clearly disclose such use before it occurs.

3. Analytics

We may use analytics or application performance services to understand how the application is used and to identify technical problems.

Analytics information may include application interactions, device information, session information, crash information, performance information, and other technical usage information.

Analytics information is used to:

Where required by applicable law or platform rules, appropriate consent will be obtained before collecting information that requires user consent.

4. How We Share Information

We do not sell users' personal information.

Personal information may be shared only as reasonably necessary in the circumstances described below.

4.1 Other Users

Limited information may be visible to or shared with other authorized users when necessary to provide the application's services.

For example, users participating in the same assignment may receive information reasonably necessary to coordinate and complete that assignment.

The information shared depends on the user's role and the relevant service.

4.2 Service Providers

Information may be processed by companies that provide services on our behalf, including providers of:

These providers are permitted to process information only as necessary to provide their applicable services or as otherwise permitted by law.

4.3 Legal Requirements

We may disclose information when we reasonably believe disclosure is required to:

4.4 With Your Direction or Consent

We may share information when you specifically request, authorize, or consent to the disclosure.

5. Data We Do Not Sell

Accuracy First Solutions does not sell users' personal information to data brokers or advertisers.

We do not permit third parties to use information obtained through the application for their own targeted advertising purposes unless users have been clearly informed and appropriate consent has been obtained where required.

6. Permissions and Device Access

The application may request access to certain device features when required for a specific feature.

Where device permissions are required, the application will request them using the permission mechanisms provided by the operating system.

We seek to limit permissions to those reasonably necessary for application functionality.

Users may manage application permissions through their device settings. Disabling a required permission may prevent the related application feature from functioning correctly.

If we introduce a feature requiring access to additional personal or sensitive device information, we will update our disclosures and obtain consent where required before collecting that information.

7. Notifications

If users enable notifications, the application may send notifications regarding:

Users may control push notification permissions through their device settings.

Certain important account or service communications may also be sent using the contact information associated with the user's account.

8. User Choices and Consent

Where consent is the appropriate legal basis for collecting or processing information, users may withdraw that consent.

Users may also control certain data collection through:

Withdrawing consent or disabling a permission may affect functionality that depends on the relevant information.

For privacy-related requests, users may contact:

info@accuracyfirst.com

9. Accessing and Correcting Personal Information

Users may review or update certain personal information through their account where such functionality is available.

Users may also request assistance with accessing or correcting personal information by contacting:

info@accuracyfirst.com

We may need to verify the identity of the person submitting the request before providing access to or modifying personal information.

10. Account and Data Deletion

Users may request deletion of their account and associated personal information.

Where account deletion functionality is available directly within the application, users may submit the request through the relevant account or settings section.

Users may also contact:

info@accuracyfirst.com

to request assistance regarding account or personal data deletion.

When a valid account deletion request is received, we will delete or de-identify personal information associated with the account, except information that we are permitted or required to retain for legitimate purposes such as:

Information that must legally or legitimately be retained will be restricted to those purposes and deleted or de-identified when the applicable retention requirement ends.

Deleting an account may permanently remove access to associated application data and services.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing the service, maintaining legitimate business records, complying with legal requirements, preventing fraud, maintaining security, and resolving disputes.

Different categories of information may have different retention periods.

When information is no longer reasonably necessary, it will be deleted, anonymized, or de-identified in accordance with our data retention practices, unless continued retention is required or permitted by law.

12. Data Security

We use reasonable administrative, organizational, and technical safeguards designed to protect personal information from unauthorized:

Security measures may include access controls, authentication mechanisms, secure infrastructure, encryption where appropriate, monitoring, and other security practices.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

Users are responsible for maintaining the confidentiality of their account credentials and should notify us if they believe their account has been compromised.

13. International Processing and Storage

Information collected through the application may be processed and stored in the United States or other locations where our service providers maintain infrastructure.

Where personal information is transferred between jurisdictions, we take reasonable measures to ensure that it is processed in accordance with applicable privacy requirements.

14. Professional and Legal Information

The application may be used by legal professionals, interpreters, court reporters, buyers, law firms, or other professional users.

Users are responsible for ensuring that information they submit through the application complies with professional confidentiality obligations, contractual requirements, applicable laws, court rules, and professional standards.

The application should not be treated as a substitute for a specialized privileged-document management or secure legal file-sharing system unless a particular feature is expressly designated for that purpose.

Users should avoid submitting privileged, confidential, or highly sensitive information unless it is necessary for the intended application feature and appropriate safeguards are in place.

15. Children's Privacy

Accuracy First Solutions is intended for users who are at least 18 years old.

We do not knowingly collect personal information from children under 18 through the application.

If we become aware that personal information has been collected from a person under 18 in circumstances where it should not have been collected, we will take reasonable steps to delete the information.

Anyone who believes a minor has provided personal information through the application may contact:

info@accuracyfirst.com

16. Third-Party Services

Third-party providers integrated into the application may process information according to their respective privacy practices and contractual responsibilities.

We seek to use service providers that maintain appropriate privacy and security protections.

Users should understand that a third-party provider may process information independently when the user directly interacts with that provider, such as when completing a payment transaction.

17. Changes to This Privacy Policy

We may update this Privacy Policy to reflect:

When material changes are made, we may provide notice through the application or another appropriate communication method.

The effective date displayed at the beginning of this Privacy Policy indicates when the current version became effective.

Continued use of the application after an updated Privacy Policy becomes effective will be subject to applicable consent requirements and law.

18. Your Privacy Rights

Depending on applicable law and your location, you may have rights regarding your personal information, including the right to:

Some rights may be subject to applicable legal exceptions.

We may verify a user's identity before processing certain privacy requests in order to protect account and personal information.

Requests may be submitted to:

info@accuracyfirst.com

19. Contact Us

For questions, privacy concerns, data access requests, correction requests, consent-related requests, or account and data deletion requests, contact:

Accuracy First Solutions

Email: info@accuracyfirst.com

This is the only support contact provided in this Privacy Policy.