Support Policy

Accuracy First Solutions

Effective Date: September 21, 2026

Accuracy First Solutions is committed to providing reasonable and timely support to users of our mobile applications and related services.

This Support Policy explains how users can contact us, the types of issues we support, expected response practices, and the responsibilities of users when requesting assistance.

1. How to Contact Support

For all application-related support requests, please contact:

Email: info@accuracyfirst.com

Users may contact us regarding technical issues, account questions, payment concerns, privacy requests, application functionality, or other support matters related to Accuracy First Solutions.

2. Types of Support We Provide

Our support team may assist with issues including:

Support availability may depend on the nature of the issue and the information required to investigate it.

3. Information to Include in a Support Request

To help us investigate an issue efficiently, users should include relevant information such as:

Users should not send passwords, complete payment card numbers, card security codes, or other unnecessary highly sensitive information through support communications.

We may request additional information when reasonably necessary to verify an account, investigate a problem, or protect user security.

4. Response Times

We aim to review and respond to support requests within a reasonable period.

For general support inquiries, we normally aim to provide an initial response within 1 to 3 business days.

Urgent account security, payment, or access issues may be prioritized where reasonably possible.

Some issues may require additional investigation or coordination with payment processors, hosting providers, authentication providers, or other service providers. In such circumstances, resolution may take longer than the initial response period.

Providing an initial response does not necessarily mean that the issue will be fully resolved within that period.

5. Account Access and Login Support

Users experiencing difficulties accessing their accounts may contact support for assistance.

For security reasons, we may request information necessary to verify account ownership before:

We will not ask users to provide their account password through email.

Users are responsible for maintaining the confidentiality of their login credentials and for notifying us promptly if they believe their account has been accessed without authorization.

6. Payment and Transaction Support

Where the application includes payments or transactions, users may contact us regarding:

Certain payment transactions may be processed through third-party payment providers.

Accuracy First Solutions may need to review transaction records or coordinate with the applicable payment provider when investigating a payment-related request.

Users should never send complete payment card numbers or security codes by email.

7. Refund Requests

Refund eligibility depends on the circumstances of the transaction, the applicable payment method, applicable law, and any relevant Apple App Store or Google Play policies.

For purchases processed directly by Apple or Google, refund requests may be subject to the applicable store's payment and refund procedures.

Where Accuracy First Solutions is responsible for handling a payment or transaction directly, we will review refund requests based on the circumstances of the transaction and applicable requirements.

Users may contact:

info@accuracyfirst.com

for questions about payment or refund eligibility.

Submitting a refund request does not automatically guarantee that a refund will be approved.

8. App Store and Google Play Purchases

If the application offers subscriptions, in-app purchases, or other digital purchases through Apple App Store or Google Play, those transactions may be processed by the applicable platform.

Users may need to manage certain purchases, subscriptions, cancellations, billing settings, or refunds through their Apple or Google account.

Accuracy First Solutions may assist with application-side issues related to a purchase, such as:

We may request a transaction reference or other non-sensitive proof of purchase to investigate such issues.

9. Subscription Support

Where subscriptions are available, users are responsible for managing their subscription through the platform through which the subscription was purchased.

Depending on the applicable store and purchase method, subscription support may include:

Deleting the application does not necessarily cancel an active subscription.

Users should manage or cancel subscriptions through the account and platform used to make the original purchase.

10. Technical Issues

If users encounter a bug, crash, loading issue, performance problem, or other technical error, we may request technical information necessary to diagnose the issue.

This may include:

We may use diagnostic information to reproduce, investigate, and resolve technical issues.

11. Application Availability

We work to maintain reliable application availability, but uninterrupted or error-free operation cannot be guaranteed.

Temporary interruptions may occur because of:

Where practical, we will work to restore affected functionality as soon as reasonably possible.

12. Account Deletion Support

Users may request deletion of their account and associated personal information.

Where account deletion is available directly inside the application, users should use the relevant account or settings feature.

Users may also contact:

info@accuracyfirst.com

for assistance with an account deletion request.

We may verify the user's identity before processing a deletion request.

Certain information may be retained where required or permitted for legitimate purposes such as legal compliance, fraud prevention, payment records, accounting obligations, security, or dispute resolution.

13. Privacy Support

For questions regarding personal information, privacy rights, data access, correction, or deletion, users may contact:

info@accuracyfirst.com

Privacy requests will be handled in accordance with our Privacy Policy and applicable legal requirements.

We may require reasonable verification before processing requests involving personal information.

14. Reporting Abuse or Inappropriate Activity

Users may contact support to report:

Reports should include sufficient information for us to reasonably investigate the matter.

We may review relevant account activity, messages, transaction information, assignment information, or other applicable records as permitted by our Privacy Policy and applicable law.

Depending on the circumstances, actions may include warnings, content removal, account restrictions, suspension, or termination.

15. Security Issues

If you believe your account has been compromised or you identify a potential security issue affecting the application, contact:

info@accuracyfirst.com

as soon as reasonably possible.

Please include enough information to allow us to investigate the issue, but do not include passwords, complete payment card information, or other unnecessary sensitive information.

We may temporarily restrict an account where reasonably necessary to protect the user, other users, or the application while a security issue is being investigated.

16. Professional Services and Assignments

Accuracy First Solutions may facilitate connections, assignments, communications, or transactions between professional users.

Support may assist with application-related problems involving these services.

However, support does not provide legal advice, professional advice, or independent determinations regarding professional obligations between users.

Users remain responsible for complying with applicable professional standards, contractual obligations, laws, court requirements, and confidentiality obligations.

17. Third-Party Services

Some application functions may depend on third-party providers, including providers of:

Where an issue originates from a third-party service, we may assist users in identifying the issue but may not directly control the third-party service or its resolution time.

18. Unsupported Requests

We may be unable to provide support for matters that are unrelated to Accuracy First Solutions or outside our reasonable control.

Examples may include:

We will attempt to clarify the scope of support where appropriate.

19. User Responsibilities

To help maintain a secure and reliable support process, users should:

20. Support Communications

Support responses may be sent to the email address associated with the user's account or to the email address from which the support request was submitted.

Support communications may contain information relating to:

Users are responsible for maintaining access to their registered email account.

21. Changes to This Support Policy

We may update this Support Policy to reflect changes to:

The effective date at the beginning of this policy identifies the current version.

22. Contact Support

For technical support, account assistance, payment questions, privacy requests, account deletion, security reports, or general application support, contact:

Accuracy First Solutions

Email: info@accuracyfirst.com