We value your privacy and provide you with the ability to manage your personal data. If you wish to delete your account and all associated data, please follow the steps outlined below. This process is straightforward and designed to ensure your data is securely removed from our servers.
Steps to Request Account Deletion:
Open the Game: Launch the game on your device.
Access the Settings Menu: Tap on the settings icon, usually located in the bottom-center of the main screen. This will open the settings menu where you can manage various aspects of your account.
Request Account Deletion: Within the Settings menu, you should find an option labeled "Delete Account" or "Request Account Deletion." Tap on this option to initiate the deletion process.
Confirm Deletion: A confirmation prompt will appear to ensure you want to delete your account and all associated data. Read the prompt carefully, as this action is irreversible. If you are sure, confirm your request by tapping "Yes" or "Confirm."
Provide Feedback (Optional): We may ask for feedback to understand why you are leaving. Providing feedback is optional but appreciated as it helps us improve the game.
Account Deletion Processing: The deletion process may take 30 days to complete. During this period, your account will be deactivated, and your data will be queued for deletion. You will not be able to access your account during this time until you cancel your request within 30 days.
Upon Deletion: After the deletion process is completed, your account and all associated data will be permanently deleted from our servers.
Irreversible Action: Once your account is deleted, it cannot be recovered. All game progress, purchases, and personal data will be permanently erased.
Guest Accounts: If you are playing as a guest, you may need to provide additional verification information to confirm the deletion request.
Third-Party Accounts: If you used Facebook or Google to log in, please note that deleting your game account will not affect your Facebook or Google account. You will need to manage those accounts separately.
We strive to make this process as smooth and secure as possible. If you encounter any issues or have questions, please do not hesitate to contact our support team through the support section in the settings menu or by writing us at support@accessentertainments.com.
Thank you for playing our game. We appreciate your understanding and cooperation.