Support

Support Information

Submit a Query or Support Ticket:

Click here to submit your query or support ticket directly.

Email: joeacq72@gmail.com

Phone: (301)-356-7060

Hours of Availability:

5pm-9pm EST

Frequently Asked Questions (FAQs)

1. How do I create or join a club in Academate?

On the home screen, tap the plus button at the top right to create a club card or join one using a code.

2. How can I modify my profile?

Navigate to your profile to change your username or profile picture. If you change your username, rejoin the app to ensure proper updates, or you can change your name again after a new club has been made to enforce the changes.

3. What features are available inside a club's chatroom?

Inside a club's chatroom, you can access the following:

Left Header Button (3 dots): Create roles and events.
Middle Header Button (Check Icon): View and delete created events.
Right Header Button (Group Icon): List club members & Assign roles to individual members (click their username).

4. How do I navigate the home screen?

The home screen includes:

Bottom Middle Tab (Calendar Icon): A calendar that showcases events. Rejoin the app to see changes if an event is deleted.
Settings Button: Currently limited to the logout function.

5. What can I do with Academate?

With Academate, you can create exclusive clubs, host events, chat with friends, customize profiles, and assign roles. It's a platform for connecting, communicating, and collaborating with like-minded people.

6. I deleted an event. How do I see the changes?

You need to rejoin the app to see changes if an event is deleted.

7. How can I download Academate?

Academate is available for download on major app stores. Join us today, and let's create something incredible together!

8. How do I report someone's message?

To report someone's message, press and hold the message to bring up the report dialog.

9. Why aren't the members of my club showing up in the "Members in Club" section? How can I fix this?

Back out of the club chat, then Re-enter it.

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