Worker training must be a three pronged approach that concentrates on the aspects of the business such as: productivity, profitability and needless to say, quality. Productivity improves as a consequence of the new procedures of thinking which can be brought about by the instruction. A fruitful employee is one who can do the job efficiently without being confused. Additionally, this type of person is able to offer high excellent service. Consequently, training enhances the quality of the support supplied to the customers.