Configure and maintain Salesforce across Sales Cloud and Service Cloud for clients in varying industries.

• Work across client domains including finance, health and nonprofit, with hands-on Nonprofit Cloud configuration

• Build and manage Flows automating approvals, task assignments, notifications and field updates, with 30+ delivered across client projects

• Manage the security model including roles, profiles, permission sets, OWD and field-level security

• Evaluate and deploy AppExchange solutions, handling installation, configuration and ongoing management

• Support sales and marketing operations through lead routing, Web-to-Lead capture, campaign reporting, pipeline tracking, list hygiene and duplicate management

• Build 20+ reports and dashboards giving leadership visibility into adoption and key metrics

• Gather requirements from stakeholders and drive adoption through training sessions and guidance materials

Main Salesforce contact for business teams, translating requirements into configurations and delivering end to end.

• Launched a customer-facing Experience Cloud portal for loan applications, complaints and request tracking through Flow-powered pages

• Built Flows automating routing, SLA tracking and approvals, reducing data-entry errors by 25%

• Migrated 50,000+ records via Data Loader and Data Import Wizard at 99.5% accuracy

• Helped increase Sales Cloud adoption from 65% to 90% within six months across 80+ trained users

• Configured OWD, field-level security, validation rules and duplicate management

• Tracked leads and sales opportunities in Salesforce, supporting outreach and follow-up for a crypto savings platform targeting African retail investors

• Built reports and dashboards to monitor lead activity, pipeline progression, sales performance and customer engagement

• Supported legal officers with research, drafting memoranda and contract review, focused on regulatory compliance