Configure and maintain Salesforce across Sales Cloud, Service Cloud, and Nonprofit Cloud.

• Build and manage Flows automating approvals, task assignments, notifications, and field updates

• Manage the security model: roles, profiles, permission sets, OWD, and field-level security

• Evaluate and deploy AppExchange solutions, handling installation, configuration, and ongoing management

• Build reports and dashboards giving leadership visibility into adoption and key metrics

• Gather requirements from stakeholders and drive adoption through training and guidance

Main Salesforce contact for business teams, translating requirements into configurations and delivering end to end.

• Launched a customer-facing Experience Cloud portal for loan applications, complaints, and request tracking through Flow-powered pages

• Built Flows automating routing, SLA tracking, and approvals, reducing data-entry errors by 25%

• Migrated 50,000+ records via Data Loader and Data Import Wizard at 99.5% accuracy

• Grew Sales Cloud adoption from 65% to 90% within six months across 80+ trained users

• Configured OWD, field-level security, validation rules, and duplicate management

• Tracked leads and opportunities in Salesforce for a crypto savings platform targeting African retail investors

• Built reports and dashboards to monitor early sales activity and customer engagement

• Supported legal officers with research, drafting memoranda, and contract review, focused on regulatory compliance