Privacy Policy

Welcome to the privacy policy of AA's Electrical Services, we are committed to protecting your personal information.

This policy outlines how we collect, use, and protect the information you provide to us. Our business is located in Dao District, Tagbilaran City, Bohol, Philippines 6300.

We may update this policy from time to time, and the most recent version was last updated on March 25th, 2023.

It is important that you read this policy carefully to understand our practices regarding your personal information and how we handle it. We take your privacy seriously and are committed to ensuring that your personal information is secure and used only in accordance with this policy.

Who We Are

AA's Electrical Services ('we' or 'us') are committed to protecting your personal information and complying with the Data Privacy Act of 2012. We are a data controller, responsible for collecting and processing your personal information.

Information We Collect

We collect different types of information through various means, including our website, events, meetings, and phone calls. This information includes personal data that identifies you, as well as information about how you use our website and services. This helps us to tailor our services to your needs and interests.

We will typically collect personal information such as:

• Your title and full name (including former name or alias)

• Your business details, including positions and organization

• Your contact information (address, telephone number(s), email address)

• Payment and service details

• Records of meetings and interactions

• Information available through the media or the world wide web

• Other information you share with us.

We collect this information whenever you ask us to deliver a service to you, for example when you:

• Request a quotation or make a purchase

• Register and set up an account with us

• Sign-up to receive one of our newsletters

• Make an enquiry at an event

• Take part in a competition or promotion

• Agree to fill in a questionnaire about our services

• Ask us a question or submit any queries or concerns you have

• Post information to our website, for example when we offer the option for you to comment on, or join, discussions.

We occasionally run referral programs where you can tell us about someone who may be interested in our services. If your colleague gives you permission to provide us with their details, we will only use their information for that specific purpose and not to send them any wider marketing offers without their consent. We will also mention that it was you who made the referral in the message we send to them.

Lawful Basis

When you make an inquiry with us, we process your personal data on the basis of our legitimate interest to understand your needs and provide you with the best possible service. If you decide to purchase a service from us, we will collect personal information such as your name, organization, phone number, email address, address, billing address, VAT number (if applicable), and other necessary details. This information is necessary for us to provide you with the requested service, and we will process it on the basis of the performance of a contract with you.

If you choose to receive marketing communications from us, we will collect your personal data on the basis of your consent. You can withdraw your consent at any time by contacting us at the details provided below.

Website and Cookie Information

At AA's Electrical Services, we use cookies and collect certain information about your use of our website and services to improve your browsing experience and to better understand how you interact with our services. This information may include your device type, browser type, IP address, and other details about your use of our website. We use Google Analytics to collect this information, and you can learn more about our use of cookies in our Cookie Policy.

Use of Your Information

At AA's Electrical Services, we understand that your personal information is important to you. We collect your information to help us provide you with a better service, and to understand your needs. Specifically, we use your information to:

• Deliver the services you ask for from us

• Secure and verify payments you make

• Help us review and improve our products, services and offers

• Carry out market research from time to time by phone, mail or email

• Administer competitions and promotions

• Provide you with service information and account updates

• Occasionally send you promotional messages about products, services and offers.

Sharing Your Information

At AA's Electrical Services, we do not sell your personal information. However, there are certain circumstances where we may need to share your information. For instance, we may share statistics about our website and services with third parties to improve our services or for other analytical purposes. This information will not include any personal information that could identify individuals.

We work with employees, partners, and agents who are involved in delivering the products or services that you order. We ensure that they are covered under appropriate contractual and confidentiality protections to ensure the safety of your personal information.

In the event of a sale or reorganization of our business, we may transfer any personal information we hold about you to the purchasing organization. Additionally, we may share your information where required by law or to prevent fraud, cyber-crime, or protect the safety and rights of our users or any other person.

Security of Personal Information

At AA's Electrical Services, we take the security of your personal information seriously and implement industry-standard measures to protect it from unauthorized access, disclosure, and destruction.

Retention Time

At AA's Electrical Services, we are committed to retaining your personal data for no longer than necessary. The length of time we hold your data will depend on various factors, such as legal obligations, contractual agreements, and our legitimate interests as a business.

Accessing Your Personal Information

You have the right to request access to any personal information we hold about you and to request corrections of any errors in that data. You can also close your account with us at any time. To make an access or correction request, please contact us using the details provided at the end of this policy.

We are committed to protecting your privacy and ensuring that your personal information is secure. If you have any questions or concerns about our privacy policy,  you may contact us through the available contact channels found in this link.

Erasure of Personal Information

If you no longer wish for us to use your personal information or to provide you with services, you can request that we erase your personal information. However, please note that we may need to retain certain information from deleted accounts for our legitimate business interests, to comply with the law, prevent fraud, collect fees, resolve disputes, troubleshoot problems, assist with investigations, enforce the terms of service, and take other actions permitted by law. The information we retain will be handled in accordance with this policy.

Marketing Choices

We respect your privacy and do not sell your information to marketing companies. However, we do send out marketing emails from time to time, but only if you have agreed to receive them. If you do not wish to continue receiving our occasional communications, you can either follow the unsubscribe instructions on any of our communications or  you may contact us through the available contact channels found in this link.

Purchases

If you make a purchase from us, we will retain your information for a period of six years following the end of the financial year in which you made the purchase. This is a legal obligation we have for tax purposes.

Disclosure of Personal Information to Third Parties

If you disclose your personal information to others, either by making it publicly available or by providing it directly to third parties, we cannot control or accept responsibility for how that data is used or managed. Examples of such disclosures may include posting a message on a public forum, sharing information on social media, or contacting a third-party through our website or directly via email. We urge you to think carefully before disclosing your personal information, as this Privacy Policy will not apply.

Keeping Your Personal Information Secure

At AA's Electrical Services, we take the security of your personal information seriously. We store your personal information on secure servers that are managed by us and our service providers. We also occasionally store hard copies in secure locations. We protect your personal information by implementing security and access controls, including username and password authentication, two-factor authentication, and data encryption when necessary.

Your Rights

You have the right to access, correct, and delete your personal information at any time. You can also object to the processing of your personal data and withdraw your consent for marketing communications. To exercise your rights or for any questions or concerns about this Privacy Policy or our privacy practices, please contact us at the details provided below.

Inquiries

If you submit an inquiry to us, we will retain your information for as long as it is necessary to respond to and complete your inquiry. Afterward, we will keep your information for a further 12 months before deleting it, unless you provide consent for future contact.

How You Can Contact Us

If you have any questions or concerns about our privacy practices or how we manage your personal information, please contact us in writing at AA's Electrical Services, addressed to Jerylouie Urs Iter, Operations and Client Relations Manager, located at 0200-F H. Zamora Street, Dao District, Tagbilaran City, Bohol, Philippines 6300. Alternatively, you may contact us through the available contact channels found in this link.

We aim to respond to all inquiries within a reasonable timeframe, and we will work to resolve any concerns or complaints you may have in accordance with our legal obligations.

AA's Electrical Services Privacy Policy v2.0, effective date 25th of March, 2023.