PRIVACY POLICY
A2Z Service Hub – User App & Service Partner App
Effective Date: 30 October 2026
A2Z Service Hub ("we", "our", or "us") respects your privacy and is committed to protecting the personal information of users and service partners who use our platform.
This Privacy Policy applies to both the A2Z Service Hub User App and the A2Z Service Hub Service Partner App. It explains how we collect, use, store, share, and protect your information when you access or use our applications and services.
By using either application, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of information depending on how you use our applications.
A. Personal Information
Name and contact details.
Mobile number and email address.
Account registration and profile information.
Address and service location details.
Profile photograph, if provided.
Other information voluntarily submitted by you.
B. Location Information
We may collect location information to:
Identify nearby services and service providers.
Connect customers with available service partners.
Help service partners navigate to customer locations.
Provide location-based services and improve service delivery.
Track service progress where required for an active booking.
Location access is requested only when required for relevant app features and subject to your device permissions.
C. Booking and Service Information
Service requests and booking details.
Selected services and appointment schedules.
Customer and service partner communication.
Booking history and transaction records.
Ratings, reviews, and feedback.
D. Device and Technical Information
We may collect certain technical information, including:
Device type and operating system.
App version and device identifiers.
IP address and diagnostic information.
Crash reports and performance information.
Notification tokens for sending app notifications.
E. Payment Information
If payments are supported through the application, payment-related information may be processed through third-party payment service providers. We do not intend to store complete debit card, credit card, or banking credentials on our servers.
2. How We Use Your Information
We use collected information for the following purposes:
To create and manage user and service partner accounts.
To authenticate users through mobile number verification and OTP.
To facilitate service bookings and requests.
To connect customers with suitable service providers.
To coordinate appointments and service delivery.
To process and manage payments where applicable.
To send booking confirmations, updates, and notifications.
To provide customer support and resolve complaints.
To improve application functionality and performance.
To prevent fraudulent activities and unauthorized access.
To comply with applicable legal and regulatory requirements.
3. User App Information
For customers using the A2Z Service Hub User App, we may process information to:
Register and maintain customer accounts.
Browse available services.
Book services and manage appointments.
Share service location details with assigned service partners.
View booking status and service history.
Submit ratings, reviews, and feedback.
Receive booking-related notifications.
4. Service Partner App Information
For service partners using the A2Z Service Hub Service Partner App, we may process information to:
Register and manage service partner accounts.
Maintain professional and service-related profiles.
Receive and manage service requests.
View relevant customer and booking information.
Update booking and service status.
Manage availability and appointments.
Share relevant location information for service coordination.
Receive booking notifications and platform updates.
Service partners should access customer information only for legitimate service-related purposes.
5. Location Permissions
Our applications may request access to device location to support location-based services.
Location information may be used to identify nearby service providers, coordinate bookings, and facilitate service delivery.
Where background location access is required for a specific supported feature, it will be used only for the disclosed purpose and in accordance with applicable platform requirements and user permissions.
You can manage or revoke location permissions through your device settings. However, disabling location access may affect certain application features.
6. Camera, Photos and Media Access
Our applications may request camera or photo and media permissions when you choose to:
Upload a profile photograph.
Submit service-related photographs.
Attach images to support requests.
Upload other information relevant to a service.
Media access is used only for the relevant application functionality. We do not access your personal photos or media for unrelated purposes.
7. Notifications and Communication
We may send notifications and messages related to:
Account verification.
New service requests.
Booking confirmations and updates.
Appointment reminders.
Service status changes.
Payment updates, where applicable.
Important announcements and support responses.
You can manage notification permissions through your device settings.
8. Sharing of Information
We do not sell or rent users' personal information to third parties.
We may share relevant information in the following circumstances:
Customers and Service Partners: Necessary booking details may be shared to facilitate requested services.
Payment Providers: Relevant information may be shared to process payments.
Technology Providers: We may work with hosting, analytics, notification, and technical service providers.
Customer Support: Information may be accessed to resolve service-related issues.
Legal Authorities: Information may be disclosed when required by applicable laws, regulations, or valid legal requests.
We limit information sharing to what is reasonably necessary for the relevant purpose.
9. Data Storage and Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.
These measures may include:
Secure server infrastructure.
Access restrictions and authentication.
Data encryption where appropriate.
Security monitoring and maintenance.
Regular system improvements.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
10. Data Retention
We retain personal information only for as long as reasonably necessary to:
Provide our services.
Maintain user and service partner accounts.
Complete bookings and transactions.
Resolve disputes and complaints.
Meet applicable legal and regulatory obligations.
When information is no longer required, we will take reasonable steps to delete or anonymize it, subject to applicable legal retention requirements.
11. Account Deletion
Users and service partners may request deletion of their accounts and associated personal information.
To request account deletion, visit:
https://a2zserviceshub.in/app/profile
You may also contact our support team for assistance.
When an account deletion request is received, we will process it within a reasonable period, subject to applicable laws and legitimate retention requirements.
Certain transaction records or information may need to be retained where required by law, for security purposes, or to resolve outstanding disputes.
12. Children's Privacy
Our applications are not intended for children under the age of 18 without appropriate parental or guardian involvement.
We do not knowingly collect personal information from children in violation of applicable laws. If we become aware that such information has been collected improperly, we will take reasonable steps to address it.
13. Third-Party Services and Links
Our applications may use or integrate with third-party services such as payment gateways, hosting providers, analytics services, maps, and notification services.
These third-party services may process information according to their own privacy policies and applicable terms.
We are not responsible for the privacy practices of independent third-party websites or services.
14. Your Privacy Rights
Subject to applicable laws, you may have the right to:
Request access to your personal information.
Request correction of inaccurate information.
Request deletion of your personal information.
Withdraw permissions granted through your device.
Raise concerns about the processing of your information.
Contact us regarding privacy-related questions or complaints.
You can exercise these rights by contacting us through the details provided below.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our applications, services, legal requirements, or data practices.
Any updated version will be published on our Privacy Policy page with a revised effective date.
We encourage users and service partners to review this page periodically.
16. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
Client / Contact Person: Praveen Sharma
Email: a2zserviceshub123@gmail.com
Contact Number: 7017769330
By using the A2Z Service Hub User App or Service Partner App, you acknowledge that you have read and understood this Privacy Policy.
A2Z Service Hub