Privacy Policy1

Privacy Policy
A2B LIFT
THE LYFT CLUB (PTY) LTD

Effective Date: 30 March 2026

THE LYFT CLUB (PTY) LTD (we, us, our) operates the A2B LIFT mobile application and related services. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use A2B LIFT.

If you do not agree with this Privacy Policy, please do not use the app.

1. Who We Are
   Business Name: THE LYFT CLUB (PTY) LTD
   App Name: A2B LIFT
   Contact Email:  info@a2bliftclub.co.za
   Business Address: 1204 Vickers Place, Caroline Street hillbrow,JHB 2001

2. Information We Collect
   We may collect the following categories of personal information:

a) Account Information

• Name

• Email address

• Phone number

• Profile photo (if provided)

• Login details from Google Sign-In (basic profile info such as name, email, profile image)

b) Identity and Business/Driver Information (where applicable)

• Vehicle details

• Driver/chauffeur profile details

• Verification documents submitted through the app

c) Location Information

• Precise location (foreground and, where enabled, background) to provide ride matching, trip tracking, routing, and safety features

d) Ride and Transaction Information

• Pickup and drop-off addresses

• Trip history and timestamps

• Fare and payment status

• Wallet/earnings-related records (if applicable)

e) Device and Technical Information

• Device type, OS, app version

• Log data, diagnostics, crash/error reports

• IP address and approximate network information

f) Payment Information

• Payment processing details handled by third-party payment providers (such as Paystack)

• We do not store full card numbers or card CVV details on our servers

g) Communications

• Messages, support requests, and notifications related to account or ride activity

3. How We Use Your Information
   We use your information to:

• Create and manage user accounts

• Authenticate users (including Google Sign-In)

• Match riders and drivers/chauffeurs

• Process rides, payments, and wallet activity

• Provide navigation and location-based functionality

• Communicate service updates and support responses

• Detect fraud, abuse, and security incidents

• Comply with legal and regulatory obligations

• Improve app performance, reliability, and user experience

4. Legal Basis for Processing
   Where applicable under law, we process personal information based on:

• Performance of a contract (providing transport platform services)

• Legitimate interests (service security, fraud prevention, analytics)

• Legal obligations

• Consent (for specific permissions like location or notifications, where required)

5. Sharing and Disclosure of Information
   We may share information with:

• Service providers and infrastructure partners (for hosting, authentication, database, analytics, communications)

• Payment processors (such as Paystack) to complete transactions

• Mapping/location providers to support navigation and trip features

• Law enforcement, regulators, or courts when required by law

• Professional advisers or in connection with mergers, acquisitions, or restructuring

We do not sell personal information to third parties.

6. Data Retention
   We retain personal information only for as long as necessary to:

• Provide services

• Meet legal, tax, accounting, and regulatory obligations

• Resolve disputes and enforce agreements

When data is no longer required, we delete or anonymize it in line with applicable law.

7. Data Security
   We implement reasonable technical and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, or alteration. No method of transmission or storage is 100% secure, but we continuously work to protect your data.

8. International Data Transfers
   Your information may be processed in countries other than your own where our service providers operate. When we transfer data, we use appropriate safeguards required by applicable law.

9. Your Rights
   Depending on your location and applicable law, you may have rights to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your information

• Object to or restrict certain processing

• Withdraw consent where processing is based on consent

• Lodge a complaint with a relevant data protection authority

To exercise these rights, contact us at: [insert your support or privacy email].

10. Children’s Privacy
    A2B LIFT is not directed to children under 18. We do not knowingly collect personal information from children. If we become aware of such collection, we will take appropriate steps to delete it.

11. Third-Party Services
    The app may rely on third-party services (such as Google Sign-In, payment processors, hosting providers, and maps services). Their processing of data is governed by their own privacy policies.

12. Changes to This Privacy Policy
    We may update this Privacy Policy from time to time. We will post the updated version in the app or on our public policy page and update the Effective Date above.

13. Contact Us
    If you have questions or requests about this Privacy Policy or your personal information, contact:

THE LYFT CLUB (PTY) LTD
Contact Email:  info@a2bliftclub.co.za
Business Address: 1204 Vickers Place, Caroline Street hillbrow,JHB 2001