7 Ways You Can Use Facebook Messenger In 2020 - eGoodMedia

These instant-replies are a key part of the new-and-improved Messenger that businesses love. Automated responses will save you and your inquiring customers a ton of time by providing them with pre-loaded, automatic responses to specific questions.

You can automatically send users a response letting them know that you’re currently away but will respond as soon as you’re back, or provide instant contact information options for anyone who needs them. You want to take advantage of these automated responses. They give customers the information they need fast and save your team some time managing the messages, too.

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