I think that if this were me, that I'd leave the wireless off on the modem (it's really a gateway, which is a combined modem and wireless router). Then if the Orbi fails, you can turn the wireless on the gateway back on and use it. Yes, you will lose connections if the Orbi fails if you do that, but you might find that the Orbi works better that way.

Hi all,


I've had my Nest wifi for a bit over a year, and it's been working more or less okay during this time. However, since a few days ago I wasn't able to get internet. I have tried factory resetting the nest multiple times, and it always says during setup "The modem isn't giving your Wifi point an internet connection". 


I know that my internet connection is good since I am able to plug my PC directly into my cable modem and get internet. I even thought this might be a hardware failure on my modem, so I bought a new modem. The same issue with my new modem -- I'm able to get internet via direct etheret connection on my PC, but when I try to set up google Nest wifi it gives the same error message.


Is it possible there is a hardware failure with the google Nest wifi itself?


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If you are not getting an internet connection at the Nest Wifi but you can directly at the modem, the issue is a setting that has changed with the modem that is preventing it from allowing the traffic to flow through. This is likely due to an update the ISP did. When you switched to a new modem, the issue replicated because the settings the ISP pushed to the new modem during provisioning were the same that caused the original issue.

You need to make sure that the modem is in bridge or passthrough mode (depending on internet service and device) and if it is a modem/router combo, that it is also in modem only mode. You should find the necessary information on how to enable bridge mode from the devices manufacturer's support site.

If the trick doesn't work and you have tried or cannot get the modem into bridge mode or passthrough mode manually, you will need to contact the ISP; it could be a setting they have locked down on their end they'll need to update.

I previously had the OG Google Wifi, and decided with the new Nest WIFI Pro coming out I should upgrade today. I connected the first to my modem in the exact fashion I had the Google Wifi, and it connects fine, until it has to test the Internet Connection. It sits there for about a minute, and then tells me "The Modem isn't giving your Wifi Point an internet connection. Don't worry, this is a common issue that can be fixed with a full network restart." 


Well, this doesn't work. I spoke with Xfinity, as well as the MFGR of the Modem (Arris S33) and no success. I've already factory reset the Arris S33, as well as the two Google Wifi points I had previously set up so they are off my Google Home app. I can confirm the S33 Modem is receiving internet from Xfinity, because I have my personal computer hooked up to the modem.

It sounds like the modem is the issue. I imagine they went through all of the steps like updating firmware, checking connections, etc. Try unplugging the modem and router. After 30 seconds - 3 minutes (depends on device), plug the modem back in and immediately the Nest Wifi Pro. If this doesn't work still, repeat the procedure but switch the Ethernet cable to the other port on the modem first.

I suspect that the modem isn't establishing a bridge connection to the Nest Wifi Pro so the modem is not allowing the connection to establish to the Nest Wifi Pro so it can handle the traffic. You should be able to configure it manually but the ISP might have to assist since they typically lock settings down when they provision them with their service.

I've had to deal with setups of home networks for 25+ years in some capacity and ISPs have a habit of locking down different settings that cause issues for normal setups. Nearly every time , it has to do with configurations of some sort they will only allow to be changed (though I've never heard of having to give one your router info). Typically, the modem and router will automatically establish a bridged connection but it sounds like Xfinity locked that down as well. Hopefully, you won't have to deal with it again.

Just had the new Gen 5 router installed yesterday. The technician chose to just connect my other wifi router to the new modem. I was trying to access the wifi on the gen5 router from my ipad, but it will not let me connect. It says not available. Should i just forget trying to connect? Or is there something else i should try. Just wanted to see if it was faster. I have my wifi router and an extender to which i am connected right now. Yes the speeds are faster, but being a geek i wanted to see if the new gen5 was faster!

Congrats on being able to get connected! Please remember my earlier statement though in regards to having multiple wifi routers in use in the same area. It is best practice to disable one or the other, or at a minimum, change the channel they operate on so they don't conflict as much.

I know 2.4GHz band is longer reaching but it's also transmits at a slower speed, is a more congested band and can cause dropped connections. My computer is less than a foot from my wifi router and I have an extender to boost both band signals to the other end of the house. 5GHz band is faster (altho shorter reaching without an extender) hence the reason for video playing devices to be on 5GHz band. This band also uploads and downloads files faster. Most other household devices use 2.4 so you're more likely to run into a congested signal...OR have I been wrong all these years

Anyway, not at all happy with Ring. All I want to do is reconnect the device I own to the modem I own. It should be pretty simple, right? But the app refuses to pick up ANY wifi modem. It would put you off getting any more products from Ring.

If that is the case, login to your modem's page to change the modem's IP. Visit on a browser and login with your credentials. If you forgot, reset to factory settings and use the credentials on the back of the devices, and change the password before connecting to the internet. Go to LAN (Local Area Network) and change the IP address to 192.168.10.1 for example.

For the router (DrayTek in my case): Make note of the settings. On macOS, you can connect to the router's wifi, click on the wifi symbol on the menu bar with the Option key down, and see details such as:

So, for the modem: go to Wireless > General and choose wifi settings identical to those from the modem: same bandwidth (e.g., 2.4 GHz and 20 MHz), same channel (e.g., 6), same wireless security protocol (e.g., WPA2 and AES), and the same wifi password.

On the router: go to the router's page, by default , then click on Wireless LAN (2.4 GHz). Choose the Mode as bridge. The Security settings should be the same as before, e.g. pre-shared key: WPA, WPA2, AES with the same password. Add the MAC address of the modem in the list under Bridge. Check the box Connect to APs in list.

Reboot both routers. Plug a cable in either mode and you'll have internet. In hybrid mode, connect to the modem's wifi network (which you can also set), and you'll have internet. In the latter case, speed is notably slower by half, as per the manual:

In WDS-only mode, I was able to connect to the internet only with an ethernet cable plugged to the modem. In Hybrid mode, I was able to connect both with ethernet and wifi. (AP means "Access Point", which I assume would work if I connect the modem to the router via an ethernet cable and I did not try it.)

So I understand that WDS only is technically a bridge where the modem and the router have separate sub-networks and the "bridge" is the connection between them. Hybrid is not technically a range extender, since it creates its own wifi network, but serves the same function, and also creates congestion since you use the same wifi channel. See here for a good explanation of the difference between a bridge, a repeater, and a range extender.

A modem and a router are two of the most common devices found in a home network setup. A modem is connected to an internet service provider (ISP), while a router creates a local area network (LAN). Both devices are essential for a functioning home network. However, it can be challenging to understand the difference between a modem and a router as both devices have similar functions. This article explains their differences and individual purposes.

A modem, which stands for "modulator-demodulator," is a device connecting your home to your internet service provider (ISP) through a physical connection. The modem translates the data from your ISP into a format that your home network devices can use.

Most ISPs will either rent you a modem or sell you one outright. Many modems nowadays are "all-in-one" devices that also include a router, although you can still purchase a modem and router separately.

A modem and router are both essential components of most home networks, especially for those who have a home office and work remotely. The modem is responsible for sending and receiving signals from the ISP, while the router disperses the signal to devices on the network. 2351a5e196

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