Scripts

Before calling the lead or member, please make sure that you check their profile notes and visit log.

7 Day Checkin

Introduction
Hello, it’s ______ from 24fit ______, how are you?

I see you’ve been with us for about a week, so I just wanted to check in, see how you’re finding everything, and if you had any questions about the gym or your workouts.

Conversation Starters

• I noticed on your profile that [insert note], how’s that going?

• Have you had a chance to get into the gym yet? How did your first sessions feel?

• Are you finding everything okay? the equipment, classes, or the app?

• Anything you’re unsure about or would like a bit of guidance on?

• How’s your first week feeling? anything you’re really enjoying or finding tricky?

• What made you sign up with us? what is yout health & fitness goal?

Upsell Lead-in

• Are you interested in checking out some of our classes or personal training options? They can really help speed up results and keep your routine fun.

Voice Message

Hi, this is ______ from 24fit ______. I just wanted to check in since you’ve been with us about a week now. I hope your first sessions have been going well!

If you have any questions about the gym, classes, or anything else, feel free to call us back. We’re happy to help. Hope to see you in the gym soon!

30 Day Checkin

Introduction
Hi, it’s ______ from 24fit ______. How’s everything going?

I see you’ve been with us for a month now, so I wanted to check in and see how you’re settling in. Are there any questions or anything you’d like some support with?

Conversation Starters

• I noticed on your profile that [insert note], how’s that going?

• Have you been able to get into a consistent routine with your workouts?

• Are there any classes, PTs, or equipment you’re unsure about or want guidance on?

• How’s everything feeling? any challenges or highlights so far?

• You said your goal is _____, how are you tracking along?

Upsell Lead-in

• If you’re looking to take things to the next level, would you like some info on our personal training or class packages?

Voice Message

Hi, this is ______ from 24fit ______. I wanted to check in to see how you’re finding the gym so far.

If you have any questions or need a hand with anything, don’t hesitate to reach out. We’re happy to help. Looking forward to seeing you in the gym!

Lead

Note: Make sure to identify their lead source before you contact. 

Introduction
Hi, it’s ______ from 24fit ______. How are you?

I noticed you recently shared your details online and wanted to check in to see what your fitness goals are and how we can help you get started.

Conversation Starters

• What inspired you to reach out about the gym?

• Are there specific goals you’re working towards - strength, fitness, or just getting moving?

• Would you like me to help you find the best membership or class that fits your goals?

• If you’re unsure about joining right away, we offer a 7-day trial so you can try the gym and see what works best.

Next Step

• Let’s book you into an orientation so you can get started properly and see how everything works.

Voice Message

Hi, this is ______ from 24fit ______. I noticed you shared your details online and just wanted to check in to see if you need any help getting started.

If you’re unsure, we offer a 7-day free trial so you can try the gym and see what works best. Give us a call, we’d love to help you get moving!

Day After Trial Purchased

Introduction
Hello, it’s ______ from 24fit ______, how are you?

I see you’ve purchased a week pass, so I just wanted to check in, see how you’re finding everything, and if you had any questions about the gym or your workouts.

Conversation Starters

• I noticed on your profile that [insert note], how’s that going?

• Have you had a chance to get into the gym yet? How did your first sessions feel?

• Are you finding everything okay? the equipment, classes, or the app?

• Anything you’re unsure about or would like a bit of guidance on?

• How’s your first week feeling? anything you’re really enjoying or finding tricky?

• What made you sign up with us? what is yout health & fitness goal?

Upsell Lead-in

• Are you interested in checking out some of our classes or personal training options? They can really help speed up results and keep your routine fun.

Voice Message

Hi, this is ______ from 24fit ______. I just wanted to check in as you've just signed up to our trial. I hope your first sessions have been going well!

If you have any questions about the gym, classes, or anything else, feel free to call us back. We’re happy to help. Hope to see you in the gym soon!

Trial Expiry (Visits)

Introduction
Hi, it’s ______ from 24fit ______. How are you?

I’m just checking in because your 7-day trial has now expired. How were your sessions?

Conversation Starters

• Did you enjoy your time in the gym?

• Any questions about the gym, classes, or membership options?

• What are you looking for in a gym?

• Would you like guidance on the best membership to suit your goals?

Voice Message

Hi, this is ______ from 24fit ______. Your 7-day trial has now expired, I hope you enjoyed your sessions!

If you have any questions about the gym or membership options, give us a call. We’d love to help you continue your fitness journey!

Trial Expiry (No Visits)

Introduction
Hi, it’s ______ from 24fit ______. How are you?

We noticed you weren’t able to use your trial, so I just wanted to check in and see if everything’s okay.

Conversation Starters

• Was there anything that prevented you from getting started?

• If you’d like, we can extend your trial for another 7 days so you can come in and try the gym.

• If you’d like to take up the extension, we can process it right now.

Voice Message

Hi, this is ______ from 24fit ______. We noticed you weren’t able to use your trial and just wanted to check in.

If you’d like, we’re happy to extend your trial for another 7 days so you can come in and try the gym. Give us a call to confirm, we’d love to help you get started!

Note: If they choose to extend the trial, use the promo code: ZEROU.

Annual Expiry

Introduction
Hi, it’s ______ from 24fit ______. How’s it going?

I’m just calling to let you know that your membership is expiring on ______. I wanted to check if you’d like to renew it for another year.

Conversation Starters

• Have you been enjoying your time at the gym?

• Any questions or options you’d like to discuss before renewing?

• What's your fitness goal for this next year?

• Would you like me to help you set up your renewal today?

Voice Message

Hi, this is ______ from 24fit ______. Your membership is expiring on ______.

If you’d like to renew for another year or have any questions, please give us a call. We’d love to help you continue your fitness journey!

Failed Payment

Introduction
Hello, it’s ______ from 24fit ______, how are you?

I’m just giving you a quick call because your payment bounced back. I can help you update your payment details now over the phone if that’s a good time.

Conversation Starters

• Would you like to update your payment details now?

• Do you need any guidance or have questions about the process?

Voice Message

Hi, this is ______ from 24fit ______. I’m just calling because your payment bounced back.

You can quickly update your details through the 24fit app. Once processed, you’ll regain access to the gym. If you have any questions, give us a call. We’re happy to help!