Equipment such as cardio, pin-loaded or plate-loaded machines that require repair. Be sure to include the serial number (photo is fine) and a detailed description of what is wrong (video is best). If the information provided is insufficient, we spend time asking follow-up questions, which ultimately delays logging the issue and dispatching a technician.
Anything related to bathrooms, electrical, roof (leaks), internet, phone, laptop, TVs, holes in walls etc.
Items that are new purchases or replacements. This includes equipment that can't be fixed and needs replacement such as resistance bands, med balls and cable machine attachments.