McLaren Vale

Keys & Unlocking

The spare key can be found bluetacked in the front cupboard.

There is also a key in the lockbox outside on the pole. Code: 2424

The front door is to be unlocked throughout the gym shift, along with the store room down the back & kids club upstairs (if it’s a kids club day).

Vouchers & Keytags

Email Password: MCVemail24.

24fit vouchers and keytags can be found in the front computer cupboard in the tubs. Please make sure to put these through products in gymflow even if free, for stock count.

Unique Promos / Deals

Physio Alive Deal:

The physios across the road have a partnership with us, all clients get a $0 joining fee. Promo Code: PHYSIOALIVEMCV

Grassroots Program:

If you sign up someone under grassroots, please pass forward their name and club to alex or cody so they can collect fees.

MFNC - McLaren Flat Netball Club

WNC - Willunga Netball Club

WDSC - Willunga Districts Soccer Club

Friends Train Free Tuesdays.

All members can bring a friend to train free on a Tuesday. Please enter their details in it as a casual visit and use the promotion code.

Promotion code: FTFT

Kids Club

Kids club is a creche for children aged 6 months and above, that allows parents to have their children watched whilst they use the facility.

Important Factors

- Children must be aged 6 months and above.
- Maximum capacity is 10 children. (The booking system is run through gymflow, 5 people can book at one time, please see class schedule for further kids club details)
- Sessions are 45 minute slots.
- Parents/guardians must remain in the facility at all times, they cannot drop off and collect at a later time.
- Cost - All memberships are inclusive of kids club.
- Days & Time - Monday - Friday 8am-11am.
- What do they do at the kids club? The kids club is located upstairs in the back of the building. Children are offered a range of activities such as colouring in, reading, toys, whilst supervised by one of our trained staff.
- Registration - For new attendees, the kids club supervisor will complete a registration form with the parent/guardian upon arrival of their first session.

Physio Classes

24ft McLaren Vale have a scheme running with physio alive.

They run their own classes within our gym. All payments and registrations for this are run through the physio. Please let them in the door and show them down the back.

What days?

Monday: 10.15am & 11.15am

Tuesday-Friday: 10.15am

Can & Bottle Recycling

Located in our gym near the first aid kit, we have a mini red cans & bottle recycling bin. To empty this, all cans and bottles must be placed in our blue ‘direct collect’ bin located in the loading dock outside. Cans must be crushed and lids of bottles removed. Make sure all liquid is empty. This is required by the collection company.

Bins

Our bins are located in the loading dock to the left of the building & say 24fit on them, please put them on the curb of the street behind us with the other bins on bin collection day (deputy task set). Our bin is labelled 1/112.

MCV Xpress Member Experience

Classes

Classes are run in the back ‘X’ room & go for 30-45 minutes.

XPRESS MEMBER EXPERIENCE

We’re leveling up our Class Experience and getting to know our members! Plus, striving to create the best experience for new comers.

TAB 1: NEW MEMBER LOG

GYM CREW ROLE

Add the names of anyone who joins with an Xpress Membership or a trial to attend classes.
On their 7th day as a member, when you do our usual check in, level it up. If they haven’t booked a class yet, or have a no-show/late cancellation, reach out/bring it up in conversation.
Signing them up in the club? use this as a chance to personally help them book their first class. Make it personal, ask them their availability, interests (strength/cardio/pilates) and get it locked in.

When the Daily Deputy task ‘Action Xpress Member Sheet’ appears:

Add any new Xpress members or trials to this sheet.
Copy across any notes from Group Coaches.
Follow up with anyone who hasn’t booked their first class on their 7 day check in.

GROUP COACHES ROLE

When you see “1st booking” in the app:

Make them feel welcome from the moment they arrive.
Greet them, ask if they’ve done classes before, have any injuries and answer any questions.
After class, add/send feedback in the ‘Feedback/Notes’ column:
- Injuries or movement restrictions
- How they went in class
- Confidence level
- Personality or energy
- Any support or follow-up needed

Basically - any feedback is good feedback! The more detail, the better, this helps us personalise their journey and make them feel part of the 24fit community.

TAB 2: MEMBER CONTACT

GROUP COACHES ROLE

After your block of classes (AM/PM), add at least one member for follow-up or extra attention.

This could be:

Someone you spoke with during class
A member with a new injury or who seemed off
Could even be someone that isn’t present and you noticed hasn’t attended in a while
A positive note such as a birthday, PB, milestone, or great effort

Include:

Date
Class Time
Name
Notes
Whether extra contact is needed - make sure to note why so the gym crew have a good idea when making calls.

GYM CREW ROLE

Using the notes from Group Coaches:

Add details (including date/time) to the member’s profile.
Follow up, check in, or send a friendly message based on the notes.

Be personal and genuine. Whether it’s a quick “hope you’re feeling better” or “great effort in class this week,” those small touches make a big difference.

We’re a community - let’s make every member feel noticed, supported.

Music System Control

Our music is controlled via the AMP in the upstairs black cupboard labelled ‘XROOM’. To change to the group fitness phone complete the following;

Turn the AMP volume down.
Switch the AMP dial over to ‘PC’.
Turn the AMP volume up.
Turn the tablet down.
Head downstairs, there is a bluetooth controller bluetacked near the black box on the wall. Press the button and connect the XROOM tablet via settings > bluetooth.
Turn the tablet volume up and control overall room volume by adjusting the tablet.

When class is finished, complete the following;

Turn the AMP volume down.
Switch the AMP dial over to ‘CD’.
Adjust the volume for the room to a nice volume to be left on.

SPOTIFY: You're welcome to share/create any playlists needed on the phone, just make sure they’re labelled clearly as to what class they’d be best used for or what genre they are.

Xroom Tablet

The tablet used for music can be found sitting on top of the AMP.

Passcode: 2424

Xroom Timer

The remote for the xroom timer can be found on top of the printer.

Main Gym Music

The controls and phone for the ‘main section gym music’ can be found above the xroom controls. (the top controller box, upstairs in the music cupboard). It’s labelled as ‘main gym’. The iphone controlling the music is sitting on top of this, plugged in. The passcode is 2424. Please only touch the music if it has stopped and needs to be relooped, otherwise leave it on the ‘jax 24fit’ playlist. The volume controls for this are also labelled.

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