Marriott Safety Information

In all instances, your Event Manager is your first point of contact. If something happens after he/she leaves, please call the Manager on Duty. In any emergency dial “0” for the operator or contact Loss Prevention directly at #6070.

Hotel Loss Prevention

• Loss Prevention: Loss Prevention is staffed 24 hours and certified in CPR, first aid and first responder trained. Any incidents involving the group will be communicated to both meeting planners.  No vehicles should be left unattended on the front drive, the side of the building, or the dock area.

• Depending on the make-up of the group we will conduct a courtesy check of luggage being stored at the bell stand. The bell stand will only store luggage of guests staying in this hotel.

• Safety deposit boxes or In Room safes are recommended for storing your valuables. Safety deposit boxes are available at the front desk free of charge.

• Door Lock: Your guest room door is equipped with a deadbolt latch. Please utilize this feature along with your safety chain while occupying the guest room.

• Observation Port: Each guest room door is designed with a small peephole.

• Note: All hotel employees are required to wear name tags and be in uniform.

• Key Check: Only hotel guest are allowed on the guest room floors. Please be understanding if a Security Officer asks to verify your room key while in the guest corridors.

Fire Protection / Life Safety

Marriott International Inc., has received World Class Safety designation as measured by the American National Standards Institute Z10 benchmark review. Marriott Rivercenter Hotel meets and exceeds the Safety Standards for the State, city and Bexar County codes in the state of Texas.

Hotel Fire Tips: To help you survive a hotel or motel fire.

• You can begin to protect yourself even before you check in.

• Bring your personal fire kit with you.

• Locate the fire exits as soon as you arrive.

• Know what to do in case of an emergency.

• Stay low to the ground if there’s any smoke.

• Never use the elevators. Take the stairs instead.

• Don’t panic. Keep a cool head and you’ll have a better chance to survive.

There are smoke detectors in all guest rooms, hallways and public areas. Hallways are equipped with fire extinguishers. All of the hotel guest rooms and public areas are equipped with sprinklers, visual alarms for the hearing impaired and audible smoke alarms. The hotel has emergency lighting throughout the building in the event there is a loss of power which is supported by the back-up generator. The hotel has ventilated stairwells. All of the guest rooms have an emergency plan posted and available for all hotel guests. Emergency exits are on every guest floor and all public areas. All alarms are monitored on site. The hotel does have auto recall elevators. The hotel is equipped with a public address system.

Emergency Evacuation

Fire in your room:

If you hear the alarm, you must:

• Stop what you are doing immediately.

• Leave your room immediately. Take your key and close the door behind you.

• Sound the fire alarm if the fire is on your floor and alert your neighbors.

• Walk, don’t run to the nearest fire exit. If the hallway is filled with smoke, crouch down below the smoke.

• Once you are safely away from the fire, use the nearest phone to call the hotel operator.

Fire in the other areas:

You may be the first to detect smoke or fire. If so, call the hotel operator immediately. If you hear the sound of an alarm, shouts in the corridor, a phone call or the sound of fire engines.

• Take your hotel key. Roll onto the floor, and stay flat on the floor.

• Don’t stand. Smoke and toxic fumes rise, and you could be overcome.

• Crawl to the door and feel it with the back of your hand. Don’t open the door if it’s hot or warm to the touch.

• Open the door only if there’s no heat on it. Be ready to close it immediately if smoke rushes in.

• Proceed to the nearest fire exit.

• Don’t take the elevators.

• Take the stairs to the ground level. Hold the handrails as you proceed down so you won’t be knocked down by someone behind you.

• If you run into smoke or fire at a lower floor, try and get back to your floor and call the operator. If you can’t make it back to your room try to reach another exit.

Terrorist Attack

Hotel Security will secure the building. Mall Security will also secure the dock that connects the Marriott and the mall. Meeting contacts will be notified and advised of the situation and will be instructed what needs to be done. The hotel will attempt to bring in off duty police to assist.

Security will not allow any unattended vehicles parked on the front drive and loading dock. All guests must show a photo ID at check in.

In addition, guests will have to show their room key and ID to get in the hotel. If visitors arrive at the hotel, they will be asked to show ID and will have to be personally escorted by the guest they are visiting. The hotel parking garage will be restricted to registered hotel guest, or persons visiting a hotel guest. All vehicles parking in the hotel garage will be subject to a search.

Hotel Security also works very closely with local law enforcement and the FBI. The FBI does call as a courtesy if anything is occurring in or around the area and even to offer advice should the threat condition escalate.

The hotel has plans for Pandemic Preparedness and Norvirus Procedures. 

Note:  Hotel Security will not allow luggage to be left unattended.

Fire

The Fire Department is located approximately 2 blocks from the hotel. If the fire alarm is activated the alarm will sound on the floors above and below the alarmed area. Engineering and Security will respond to investigate the cause of the alarm.

Tornado

Hotel Security will announce on the PA system and ask everyone to move to the interior part of the building. If time permits and it is safe to do so, they will relocate everyone to the P1 - parking level which is partially underground.

Both the Fire Department and Police Department have good response times in the event of an emergency.

If anyone calls 911 from a house phone within the hotel, the operator will know immediately and will dispatch Hotel Security to that room or area from which the call is being made.

Police

Emergency Number - 911

Non-Emergency Number - 210-207-7273 

Bike Patrol - 210-207-7764

Park Police - 210-207-8590

Medical Emergency

Call Hotel Operator extension “0” or Security at extension 6070.

There is a house phone on every guest floor in the elevator landing that rings to the operator when it is picked up. There is also a phone in every elevator car that rings directly to the operator.

Treatment Centers: (In the downtown area)

Christus Santa Rosa Hospital (2 miles away)

333 North Santa Rosa

Routine & Emergency Services-704-2011

Adult's Emergency Room-704-2880

Baptist Medical Center

111 Dallas St

Information-210-297-7000

Patient Information-210-297-7699

Emergency Room-210-297-7650

Trauma Hospitals

Brooks Army Hospital

BAMC

210-916-4141

University Hospital

210-358-4000