Frequently Asked Questions 

Turn on your HP printer and connect it to the same Wi-Fi network as your computer.

Install the latest HP printer software or HP Smart app from 123.hp.com.

Open the HP Smart app or HP Scan software.

Add your printer if it isn't detected automatically.

Click Scan, place your document on the scanner glass or in the document feeder, and start scanning.

Save the scanned file to your preferred location on your computer.

Download the latest HP printer drivers.

Install HP printer software.

Connect your HP printer to Wi-Fi.

Set up wireless printing and scanning.

Register your printer.

Access firmware updates and HP Smart features.

Turn on your HP printer.

Enable Wireless Setup Mode (or use the Wireless Setup Wizard on touchscreen models).

Download the HP setup software from 123.hp.com.

Launch the installer and choose Wireless Connection.

Select your Wi-Fi network.

Enter your Wi-Fi password.

Wait until the printer connects successfully.

Turn on your HP printer.

Open a web browser and visit 123.hp.com.

Enter your printer model.

Download the recommended printer software.

Install the software on your device.

Follow the on-screen instructions to connect the printer to your Wi-Fi network.

Complete the setup and print a test page.

Turn on your HP printer.

Open a web browser and visit 123.hp.com.

Enter your printer model.

Download the recommended printer software.

Install the software on your device.

Follow the on-screen instructions to connect the printer to your Wi-Fi network.

Complete the setup and print a test page.

Download the HP Smart app from the Google Play Store or Apple App Store.

Turn on your HP printer.

Connect your mobile device to the same Wi-Fi network as the printer.

Open the HP Smart app.

Tap Add Printer.

Select your HP printer from the list.

Follow the on-screen instructions to complete the connection.

Start printing or scanning directly from your mobile device.

Go to 123.hp.com.

Enter your HP printer model.

Download the latest software compatible with your operating system.

Open the downloaded installation file.

Accept the license agreement.

Follow the setup wizard.

Connect your printer when prompted.

Complete the installation and restart your computer if required.

Unbox and power on your HP printer.

Install the ink or toner cartridges.

Load paper into the printer.

Visit 123.hp.com.

Enter your printer model and download the setup software.

Run the installer and follow the on-screen instructions.

Connect your printer to your Wi-Fi network or via USB.

Finish the installation and print a test page to confirm everything is working correctly.