We are committed to protecting your personal information and being transparent about how we use it.
We collect only the information necessary to provide you with the best possible pet care experience. Here is what we collect and why:
Required to create your account, log in, and send important notifications about your pets and subscription.
Your full name, phone number, and city — used to personalise your experience and display your profile.
Pet names, species, breed, date of birth, photos, and health records (vaccines, medications, events) you add to the app.
Your approximate location, requested only when you search for nearby pet services. We do not store or share your location.
We use the information we collect solely to operate and improve the 101 Pets app:
To store and display your pet profiles, health records, vaccination schedules, medication reminders, and events.
To show vet clinics, pet shops, groomers, and other services close to you when you use the Services tab.
To send you push notifications and email reminders for upcoming vaccines, medication doses, and scheduled events.
To understand how features are used so we can fix bugs and build better functionality for pet owners.
To process your subscription, manage billing, and communicate changes to your plan.
We take the security of your information seriously and apply multiple layers of protection:
All communication between the app and our servers is encrypted using HTTPS/TLS.
Your data is stored in a secured database with access controls, regular backups, and monitoring.
Login sessions use short-lived JWT tokens stored only on your device. We never store your password in plain text.
You can permanently delete your account and all associated data at any time from Profile → Delete Account. Deletion is irreversible.
Depending on your location, you may have the following rights regarding your personal data:
Request a copy of the personal data we hold about you.
Ask us to correct inaccurate or incomplete data.
Request deletion of your personal data ("right to be forgotten").
Ask us to limit how we process your data in certain circumstances.
Receive your data in a portable, machine-readable format.
Object to processing of your data for direct marketing or profiling.
To exercise any of these rights, please contact us at the email address below. We will respond within 30 days.
We do not sell or share your personal data with third parties for marketing purposes. We may share data only in the following limited circumstances:
We use trusted third-party services for hosting and database infrastructure. These providers process your data only on our behalf and under strict data processing agreements.
We may disclose information if required by law, court order, or to protect the rights and safety of our users.
We retain your personal data for as long as your account is active or as needed to provide our services. When you delete your account, all your data — including pet profiles, health records, and personal information — is permanently removed from our servers within 30 days.
Some anonymised, aggregated data (with no personal identifiers) may be retained for analytical purposes.
101 Pets is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately and we will delete it.
We may update this Privacy Policy from time to time. When we make significant changes, we will notify you via email or an in-app notice. Your continued use of 101 Pets after changes are posted means you accept the updated policy.
We're happy to help.
If you have any questions about this Privacy Policy or how we handle your data, please contact our Privacy Team:
https://sites.google.com/view/101petsprivacy/home
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