Privacy Policy
Last updated: 17 Feb 2026
DGTL STREAM PRIVATE LIMITED, located at 68 Akashneem Marg, Sector 25, Gurugram, Haryana 122002, trading as VideoWork (“VideoWork”, “we”, “our”, or “us”), is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website, mobile applications, and related services (collectively, the “Platform”).
By using our Platform or providing personal data to us, you agree to the practices described in this Privacy Policy.
1. Legal Basis for Processing Personal Data
We process personal data in accordance with applicable data protection laws, including GDPR, based on one or more of the following grounds:
Your consent
Performance of a contract or pre-contractual measures
Compliance with legal obligations
Our legitimate business interests (such as security, analytics, and service improvement)
2. Information We Collect
Information You Provide
We may collect information when you:
Register an account
Fill out forms on the Platform
Upload content, documents, or images
Purchase services
Contact us for support
Subscribe to newsletters
Leave reviews or feedback
This may include your name, email address, phone number, payment details, and other information you choose to provide.
Automatically Collected Information (Website)
When you use our website, we may collect:
IP address
Browser type and version
Operating system
Pages visited and actions taken
Session duration and usage data
This information is used for analytics, security, and performance improvement.
Cookies
We use cookies and similar technologies to improve user experience and analyze usage.
Please refer to our Cookie Policy for more details.
3. Mobile Application Data Collection
App Installation
Our app can be downloaded via Google Play Store or Apple App Store. These platforms may collect data according to their own privacy policies.
Device Information
We may collect:
Device ID and type
IP address
Operating system and app version
Network and signal information
App crash data
Permissions
Our app may request access to:
Camera
Microphone
Photos
Calendar
Notifications
Network access
You can manage permissions at any time through your device settings.
Analytics and Crash Reporting
We use third-party tools to:
Measure app usage
Monitor stability
Fix crashes and bugs
These tools do not collect personally identifiable information beyond what is necessary for analytics and app performance.
4. Registration and Account Information
When you create an account:
Your data is securely stored
Authentication may be done via email, mobile OTP, or social login
You may enable two-factor authentication
Your data is retained as long as your account remains active or as required by law.
5. Social Login
You may register using third-party services such as Google, Apple, or Facebook.
Login details are handled directly by the provider
We receive only the information you authorize
Provider privacy policies apply
6. User Profiles
You may choose to create and update a user profile.
Profile information is optional
Do not share sensitive personal data publicly
You can edit or delete your profile at any time
7. Payments and Purchases
When purchasing services:
Payment information is processed securely by third-party payment providers
We only receive necessary transaction details
We do not store full payment card information
8. Reviews and Public Content
If you post reviews or public content:
Information may be visible to others
You control what you share
Avoid posting sensitive personal data
9. Newsletters and Marketing
You will receive newsletters only with your consent
You can unsubscribe at any time using the link in the email
We may track basic engagement metrics
10. Contacting Us
When you contact us via email, forms, or messaging services:
We store your information to respond to your request
Data is deleted once the matter is resolved, unless legally required
11. Data Storage and International Transfers
Your personal data may be:
Stored on secure servers
Processed outside your country of residence
We take reasonable steps to ensure appropriate safeguards are in place.
12. How We Use Your Information
We use your information to:
Provide and improve our services
Process transactions
Communicate with you
Ensure platform security
Comply with legal obligations
Analyze usage and performance
13. Sharing of Personal Data
We may share data with:
Service providers and partners
Payment processors
Legal or regulatory authorities
Business partners in case of merger or acquisition
We do not sell your personal data.
14. Your Rights
You have the right to:
Access your personal data
Correct inaccurate information
Request deletion of data
Restrict or object to processing
Withdraw consent at any time
Request data portability
To exercise your rights, contact us at info@videowork.com.
15. Data Retention
We retain personal data only as long as necessary to:
Fulfill business purposes
Meet legal and regulatory requirements
16. Security Measures
We use industry-standard security practices, including:
SSL encryption
Firewalls
Access controls
Organizational and technical safeguards
However, no system is completely secure.
17. Data Breach Notification
If a data breach occurs:
We will notify affected users promptly
We will take appropriate corrective measures
18. Children’s Privacy
Our services are intended for users aged 18 and above.
We do not knowingly collect personal data from minors.
19. External Links
Our Platform may contain links to third-party websites.
We are not responsible for their privacy practices.
20. Updates to This Policy
We may update this Privacy Policy from time to time.
Please review it periodically for changes.
21. Contact Information
If you have questions or concerns about this Privacy Policy, contact us at:
Email: info@videowork.com