Privacy Policy

Vibe Nexus’s Privacy Policy describes how Vibe Nexus collects, uses, and shares personal data. Please take a moment to familiarize yourself with our privacy practices, and contact us if you have questions.

We treat any data that relates to an identified or identifiable individual or that is linked or linkable to them by Vibe Nexus as “personal data.” This means that data that directly identifies you, such as your name, is personal data, and also data that does not directly identify you, but that can reasonably be used to identify you is personal data. Aggregated data is considered non-personal data for the purposes of this Privacy Policy. This Privacy Policy covers how Vibe Nexus handles personal data whether you interact with us on our website, through the Vibe Nexus app, or in person. Vibe Nexus may also link to third parties on our services. Vibe Nexus’s Privacy Policy does not apply to how third parties define personal data or how they use it.

At Vibe Nexus, we respect your ability to know, access, correct, transfer, restrict the processing of, and delete your personal data. If you choose to exercise these privacy rights, you have the right not to be treated in a discriminatory way nor to receive a lesser degree of service from Vibe Nexus. Vibe Nexus does not sell your data. To exercise your privacy rights and choices including where a third-party service provider is acting on Vibe Nexus’s behalf, visit www.vibenexus.com and follow the prompts to contact the Vibe Nexus administrative team. To help protect the security of your personal data, you must sign in to your account and your identity will be verified. There may be situations where we cannot grant your request — for example, if you ask us to delete your transaction data and Vibe Nexus is legally obligated to keep a record of that transaction to comply with law. We may also decline to grant a request where doing so would undermine our legitimate use of data for anti-fraud and security purposes, such as when you request deletion of an account that is being investigated for security concerns. Other reasons your privacy request may be denied are if it jeopardizes the privacy of others, is frivolous or vexatious, or would be extremely impractical.

The personal data Vibe Nexus collects depends on how you interact with Vibe Nexus. Descriptions of how Vibe Nexus handles personal data for certain individual services are available in settings related to those features. When you create a Vibe Nexus ID, purchase or activate a product, download a software update, connect to our services, contact us (including by social media), participate in an online survey, or otherwise interact with Vibe Nexus, we may collect a variety of information, including:

• Account Information - Your Vibe Nexus ID and related account details, including email address, devices registered, account status, and age;

• Device Information - Data from which your device could be identified, such as device serial number, or about your device, such as browser type;

• Contact Information - Data such as name, email address, physical address, phone number, or other contact information;

• Payment Information - Data about your billing address and method of payment, such as bank details, credit, debit, or other payment card information;

• Transaction Information - Data about purchases of Vibe Nexus products and services or transactions facilitated by Vibe Nexus, including purchases on Vibe Nexus platforms;

• Fraud Prevention Information - Data used to help identify and prevent fraud, including a device trust score;

• Usage Data - Data about your activity on and use of our offerings, such as app launches within our services, including browsing history; search history; product interaction; crash data, performance and other diagnostic data; and other usage data;

• Location Information – Data about your approximate or precise location;

• Government ID Data - In certain jurisdictions, we may ask for a government-issued ID in limited circumstances as required by law; and

• Other Information You Provide to Us - Details such as the content of your communications with Vibe Nexus, including interactions with customer support and contacts through social media channels. You are not required to provide the personal data that we have requested. However, if you choose not to do so, in many cases we will not be able to provide you with our products or services or respond to requests you may have.

Vibe Nexus may receive personal data about you from other individuals, from businesses or third parties acting at your direction, from our partners who work with us to provide our products and services and assist us in security and fraud prevention, and from other lawful sources. Vibe Nexus may collect data about you from other individuals — for example, if that individual has sent you a product or gift card, invited you to participate in a Vibe Nexus service or forum, or shared content with you. You may direct other individuals or third parties to share data with Vibe Nexus. For example, you may direct your mobile carrier to share data about your carrier account with Vibe Nexus for account activation. We may also validate the information you provide — for example, when creating a Vibe Nexus ID, with a third party for security, and for fraud-prevention purposes. For research and development purposes, we may use datasets such as those that contain images, voices, or other data that could be associated with an identifiable person. When acquiring such datasets, we do so in accordance with applicable law, including law in the jurisdiction in which the dataset is hosted. When using such datasets for research and development, we do not attempt to reidentify individuals who may appear therein.

Vibe Nexus uses your personal data only when we have a valid legal basis to do so. Vibe Nexus uses personal data to power our services, to process your transactions, to communicate with you, for security and fraud prevention, and to comply with law.

Depending on the circumstance, Vibe Nexus may rely on your consent or the fact that the processing is necessary to fulfill a contract with you, protect your vital interests or those of other persons, or to comply with law. We may also process your personal data where we believe it is in our or others’ legitimate interests, taking into consideration your interests, rights, and expectations.

Vibe Nexus collects personal data necessary to comply with applicable law and to power our services, which may include personal data collected to improve our offerings, for internal purposes such as auditing or data analysis, or for troubleshooting. For example, if you would like to access a song through Vibe Nexus, we collect data on what songs you request in order to provide you with the content requested and for royalty purposes. To process transactions, Vibe Nexus must collect data such as your name, purchase, and payment information. From time to time, we may use your personal data to send important notices, such as communications about purchases and changes to our terms, conditions, and policies. This information is important to your interaction with Vibe Nexus, and you may not opt out of receiving these important notices. If you choose to personalize your services or communications where such options are available, Vibe Nexus will use information that we collect so that we can offer you those personalized services or communications. Vibe Nexus retains personal data only for so long as necessary to fulfill the purposes for which it was collected, including as described in this Privacy Policy or in our service-specific privacy notices, or as required by law. We will retain your personal data for the period necessary to fulfill the purposes outlined in this Privacy Policy and our service-specific privacy summaries.

Vibe Nexus may share personal data with service providers who act on our behalf, our partners, developers, and publishers, or others at your direction. Further, Vibe Nexus does not share personal data with third parties for their own marketing purposes. Vibe Nexus may engage third parties to act as our service providers and perform certain tasks on our behalf, such as processing or storing data, including personal data, in connection with your use of our services and delivering products to customers. Vibe Nexus service providers are obligated to handle personal data consistent with this Privacy Policy and according to our instructions. They cannot use the personal data we share for their own purposes and must delete or return the personal data once they have fulfilled our request. Vibe Nexus may partner with third parties to provide services or other offerings. Vibe Nexus may share personal data with others at your direction or with your consent, such as when we share information with your carrier to activate your account. We may also disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate. We may also disclose information about you where there is a lawful basis for doing so, if we determine that disclosure is reasonably necessary to enforce our terms and conditions or to protect our operations or users, or in the event of a reorganization, merger, or sale.

Vibe Nexus uses administrative, technical, and physical safeguards to protect your personal data, taking into account the nature of the personal data and the processing, and the threats posed. We are constantly working to improve on these safeguards to help keep your personal data secure.

Vibe Nexus understands the importance of safeguarding the personal data of children, which we consider to be an individual under the age of 13, or the age as specified by law in your jurisdiction. If we learn that a child’s personal data was collected without appropriate authorization, it will be deleted as soon as practicable.

Vibe Nexus’s websites, online services, interactive apps, and advertisements may use “cookies” and other technologies such as web beacons. These technologies help us to better understand user behavior including for security and fraud prevention purposes, tell us which parts of our websites people have visited, and facilitate and measure the effectiveness of advertisements and web searches.

Communications Cookies are used to enable network traffic to and from Vibe Nexus’s systems, including by helping us detect any errors. Strictly Necessary Cookies are set as required to provide a specific feature or service that you have accessed or requested. For example, they allow us to display our websites in the proper format and language, and to authenticate and verify your transactions. Other Cookies are used to understand how visitors interact with our online services, including by helping us to assess the effectiveness of advertisements and web searches. Vibe Nexus also uses these cookies to remember choices you make while browsing, so we can provide you with a customized experience. If you prefer that Vibe Nexus not use cookies, we provide you with the means to disable their use. Check with your provider to find out how to disable cookies. Certain features of the Vibe Nexus application may not be available if all cookies are disabled. In addition to cookies, Vibe Nexus uses other technologies that help us achieve similar objectives. In some email messages Vibe Nexus sends to you, we provide a “click-through URL” that links you to content on the Vibe Nexus website. When you click one of these URLs, they pass through a separate server before arriving at the destination page on our website. We track this click-through to help us determine interest in particular topics and measure whether we are communicating with you effectively. If you prefer not to be tracked in this way, you should not click graphic or text links in email messages. Vibe Nexus generally treats data we collect using these cookies and similar technologies as nonpersonal data.

Vibe Nexus sometimes combines nonpersonal data collected from these technologies with other personal data Vibe Nexus holds. When we combine data in this way, we treat the combined data as personal data for purposes of this Privacy Policy. If you do not want to receive ads targeted to your interests from Vibe Nexus’s advertising platform in those apps, you can choose to disable Personalized Ads, which will opt your Vibe Nexus ID out of receiving such ads regardless of what device you are using. If you disable Allow Apps to Request to Track, third-party apps cannot request to use the Advertising Identifier, a non-personal identifier served by the operating system on your device, to track you across apps and websites owned by other companies.

Your personal data may be transferred to or accessed by entities around the world, including Vibe Nexus-affiliated companies, to perform processing activities such as those described in this Privacy Policy in connection with your use of our products and services. Vibe Nexus complies with laws on the transfer of personal data between countries to help ensure your data is protected, wherever it may be. If you do not reside in the U.S., your personal data may be processed by Vibe Nexus Inc. and other Vibe Nexus-affiliated companies on behalf of the Vibe Nexus entity controlling personal data for your jurisdiction. To make sure your personal data is secure, we communicate our privacy and security guidelines to Vibe Nexus employees and strictly enforce privacy safeguards within the company.

Vibe Nexus takes your privacy questions seriously. A dedicated team reviews your inquiry to determine how best to respond to your question or concern, including those inquiries received in response to an access or download request. In most cases, all substantive contacts receive a response within seven days. In other cases, we may require additional information or let you know that we need more time to respond. Where your complaint indicates an improvement could be made in our handling of privacy issues, we will take steps to make such an update at the next reasonable opportunity. In the event that a privacy issue has resulted in a negative impact on you or another person, we will take steps to address that with you or that other person. If you are not satisfied with Vibe Nexus’s response, you may refer your complaint to the applicable regulator.