Do you have a broken Chromebook or password issues?
Contact Alanton's Technical Support Technician, Ms. Ziemianski.
Phone: 757-648-2030
Having Trouble with a school-based application such as Schoology, ClassLink or Seesaw?
Contact Alanton's Educational Technology Team
For Additional Tech Support -
Contact the VBCPS Customer Service Center (Help Desk)
757-263-1111
Hours of Operation:
Monday - Thursday 7:30 am - 6:30 pm
Friday 7:30 am - 4:30 pm
Common Tech Issues & Solutions
Our #1 Tech Issue
Patience is important!
Logging in to Chromebook for first time - Keeps Asking for Old Password
The fix for this problem is to -
Click the words "Forgot your password?"
Then, click on the blue button "Proceed Anyway"
How to Clear the Cache on the Chrome Browser
Sometimes your Chromebook might be acting weird. When you on a link, the link does not work. It's time to clear all the internet "traffic" off the Chrome browser. This is a simple process and takes just a minute or two to complete.
Can't Find the ClassLink LaunchPad
Click on the HOME (icon of a house) at the top of the Chrome browser to open ClassLink LaunchPad.
Securly Classroom
Has your teacher asked you to check the Securly Classroom extension on your child's Chromebook? The diagram on the right will show you what to look for on the Chrome browser.
Securly Classroom allows your child's teacher to see what your child is doing on their Chromebook during class time. It is a very helpful tool in allowing the teacher to offer help to students during distance learning.
Click on the image to view a larger copy of the image.
Check the working status of web-based applications by clicking on the icon
AES Help Desk Videos
Click on the image below to open the video library