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Course Match: Lessons Learned & What We Heard
Course Match: Lessons Learned & What We Heard
The first all-campus pre-registration with Course Match was completed in Fall 2025 and was followed by a comprehensive review of user feedback that will guide us through enhancements for future pre-registrations
Available classes did not always appear immediately unless Course Match was logged out and logged back in when students had holds or other dependencies on their accounts.
Available classes did not always appear immediately unless Course Match was logged out and logged back in when students had holds or other dependencies on their accounts.
We are implementing a background refresh so updates appear with a refresh instead of logging out.
It was unclear why some courses could not be selected.
It was unclear why some courses could not be selected.
Ineligible courses will appear grayed out. We are updating training materials and exploring hover-over explanations. We will also supply additional explanations on the course tags (e.g. Special Permission, Prerequisite, Class Year Limits).
Keyboard navigation and accessibility needed improvement.
Keyboard navigation and accessibility needed improvement.
We are retesting drag and drop keyboard functionality and updating documentation to ensure smooth accessibility.
Cross-listed courses were confusing in how they were prioritized.
Cross-listed courses were confusing in how they were prioritized.
Both cross-listed versions will receive the same major preference. We are reviewing ranking and cost impacts.
Special Permission terminology was confusing.
Special Permission terminology was confusing.
We are retiring unclear language and updating forms, templates, training materials, and communications.
Students could accidentally register for the second-half of a year-long course.
Students could accidentally register for the second-half of a year-long course.
Second half of all year-long courses will require Special Permission to ensure proper registration.
Departmental submission deadlines for course schedules, course selection requirements (i.e. Special Permissions, Class Year limits) were shared without sufficient explanation.
Departmental submission deadlines for course schedules, course selection requirements (i.e. Special Permissions, Class Year limits) were shared without sufficient explanation.
Future communications will include rationale for deadlines to improve transparency.
The course matching class ranking functionality/logic is difficult to understand.
The course matching class ranking functionality/logic is difficult to understand.
The project team is working to publish an explanation for student-facing materials. These same materials will also be shared with faculty and advisors.
Class-year prioritization wasn’t clear.
Class-year prioritization wasn’t clear.
We’re improving communications/documentation and evaluating budget simulations for seniors.
Mobile/tablet experience was unreliable.
Mobile/tablet experience was unreliable.
Adding note in all student-facing communication that mobile platforms are not ideal.
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