Customer letter
How to use this template
Make a copy using a Google account
Google Docs is free to use with a Google account. If you don't already have one, sign up for an account.
Log in to your account Google account, then make a copy of the letter using this link.
Customize the information
Add your water system’s information to the letter body and sidebar where indicated.
Adding a website link (make it short!)
Link to your website where customers can find the survey, or create a short link directly to your survey.
Customers prefer short links over long ones because they are easier to type into a browser.
Example: YourWaterSystem.com/survey
How to make a short link
Use Bitly.com to create a short URL for your long survey URL for free.
Note: bitly short links are case sensitive.
How to make a QR code
Go here to make a free QR code image you can insert into the letter.
QR codes make it easier for customers to navigate to a page.
If you use a QR code, you should include the short link next to it in case customers can't scan the code, or don't want to scan it.
Inserting an image (logo and/or QR code)
Delete the placeholder objects and then insert an image with Insert > Image.
Use the image formatting option called "break text" to make image alignment easier (see screenshot below).
Print
Print your letter once it's finalized with File > Print.