Welcome Families

  • Below you will find answers to Frequently Asked Questions

  • Click on the tabs on the top of the site to find

    • District Updates

    • Help with Resources

    • Advice on keeping student healthy and happy

  • You can access all the information on this site in Spanish by clicking the tabs on the top of the site!
    Puede acceder a toda la información de este sitio en español haciendo clic en las pestañas en la parte superior del sitio

FREQUENTLY ASKED QUESTIONS

  1. My student cannot log on to their Google Account.

  • Try adding @upland.k12.ca.us to their log-in credentials

  • If that does not work, please have the student contact students teacher.

  1. My student cannot access:

  • Clever- Use their school assigned email address.

  • Google Classroom-Use their school assigned email address.

  • StudySync-Use their school assigned email address.

  1. My student cannot remember their password to the Google Account.

  • Please have the student contact one of their classroom teachers. Teachers will contact Technology Leads to reset password.

  1. How much time should I expect my student to be online?

  • This will vary by grade. Please contact your student's teacher(s).

  1. What if I'm having connectivity issues?

  • Please contact Charter. Charter is offering all households with K-12 students free wifi access for 60 days. You can call 1-844-488-8395.

  • If you are unable to receive free wifi access through Charter please contact the district.

  1. Where can my student access breakfast and lunch?

  • Monday - Friday from 9:00am - 10:30am all Upland USD students can pick up a grab and go breakfast and lunch. We are using a drive thru style system so that families do not need to get out of the car.

  1. Who should I contact if my student needs social emotional support?

  • Please contact your site administration and they will get in contact with appropriate resources.

CONTACT INFORMATION FOR EDUCATIONAL SERVICES

For all questions please email:

Para todas las preguntas por favor envíe un correo electrónico

Please include your full name and your students name, grade and school.

  • The Ask Upland email will be shared with multiple administrators at Upland Unified School District so that we can quickly assist you.

  • Please do not share detailed personal information or data.

  • We can get more details when you are contacted by the appropriate administrator.

  • El correo electrónico de Ask Upland se compartirá con varios administradores del Distrito Escolar Unificado de Upland para que podamos ayudarlo rápidamente.

  • No comparta información o datos personales detallados.

  • Podemos obtener más detalles cuando el administrador apropiado se comunique con usted.