My name is Joaly Canseco. I am a senior studying at the University of North Carolina at Charlotte. I am graduating in the spring of 2021 with a Bachelors's degree in Health Systems Management with a minor in Public Health and Health/Medical Humanities. As someone who wants to work closely with underprivileged communities, I need to know how the health of a community can impact an individual.
I hope to work in a health care community center or at a hospital as a human resource manager serving alongside employees that know and trust me. I want to be well known in my community and do my best to provide a wide variety of resources to my patients.
I have had a few leadership positions in the past and have gained a lot of knowledge on how to handle myself as a leader. As a soon-to-be graduate, I have focused a lot of my time during my last semester on being involved in student organizations. This involvement keeps me connected to the UNCC community and also continues to expand my knowledge outside of what I learn in class. I want to be knowledgeable about everything that affects the underserved populations in our community. With my major in Health Systems Management, I learned about the operations of how to run a healthcare setting. My minor in Public Health taught me about how a communities' health can affect an individual based on the resources (or lack thereof) that they can access. Finally, the Health and Medical Humanities minor has given me an appreciation for how medicine can benefit from a holistic mindset.
I focused my portfolio project on developing a comprehensive informational healthcare resource that can assist underserved communities during this difficult time during the COVID 19 pandemic and ensuring economic downturn. Throughout my college career, I have learned how difficult it is for underserved communities to have reliable healthcare access and preventive care before it's too late. In order to streamline information, I created an easy to use linktr.ee that complies different resources related to a range of pertinent issues, including information about eligibility for Medicaid insurance, vaccinations, Telehealth services, how individuals and physicians can get help for a mental health crisis aggravated by the coronavirus outbreak, and more.
It was difficult to decide which resources to include. To assist with this endeavor, I decided to create a short google form and send it to student organizations that I am a part of to get feedback on my project and solicit information about which topics and types of information might benefit them during this difficult time. This feedback provided great insight from a consumer's point of view that I used to modify and improve my project. I sent it to three student organizations' group chats that focus on empowering minority groups especially the Latinx community.
Ultimately, I chose links to websites that offered reliable, comprehensive, up-to-date information that could help people who might otherwise feel overwhelmed by what to click on. Finally, I wanted to include some resources in Spanish since I am a part of the Latinx community. I wanted to make sure to include resources for a large minority group.
The Health and Medical Humanities minor has given me a distinctive lens into matters pertaining to medicine and healthcare. My major is very focused on the business and administrative side of healthcare, but this minor has engaged me in humanistic and cultural studies of health/illness and how it intersects with literature, art, and the social sciences. I have taken classes in Anthropology, African Studies, and Philosophy that all focus on the health and healthcare disparities affecting different communities using different methods of analysis. Perhaps most importantly, these classes taught me that health/ healthcare isn't just something that we can study from a biological standpoint. Rather, it is also a social phenomenon that is informed by people's lived experiences, which means that we should study it from a holistic viewpoint. It's important to care for someone's mind, emotions, and spirit just like we care for their body to heal them from whatever prognosis they face using a "whole-body" approach. In the class Introduction to Health and Medical Humanities: Alternative Ways of Knowing the Body, I learned how to care for ourselves and others holistically. Through this method, we are able to use a humanistic frame of reference to understand health and healthcare. We learned concepts through the Ways of Knowing: Holistic, Contemplative, Embodied, Ethical, Critical, Social Justice, Empathetic, Aesthetic, Poetic, Narrative, and Relational. These Ways of Knowing shed light on the embodied human experience which includes suffering, healing, well-being, and flourishing. Below I have included some assignments from the Intro class and additional coursework for the minor that reflect my expanded understanding of medicine and healthcare.
With my major in Health Systems Management, I have learned so much about the structure and knowledge needed to have a successful health care service. As well as different disparities that affect patients including what can potentially affect the physicians and all the employees that can make a health business run. The five main HSMT Competencies that my major focused on are Communication, Leadership, Professionalism, Knowledge of the Healthcare Environment, and Business Skills and Knowledge. Below are examples of each of these competencies.
Learning about communication in a healthcare setting has given me the self-confidence to focus on my communication so people can truly understand what I want to communicate. I wrote about my personal code of ethics and how that can play a part in how I communicate with people. I also included my leadership interview paper because I wrote about how I yearn to converse better and had the courage to ask if I could record our session but making a mistake in not taking that opportunity.
Learning about different leadership models in a healthcare system and how to become a more effective leader has impacted how I view myself as a leader by making me reflect on my time in leadership roles. This reflects my personal growth with the knowledge of how to become an effective leader using this skill set in the future in a professional work setting. Learning what type of leader I am and understanding that I am nowhere near where I want to be as a leader will push me to continue to work towards my goals.
Professionalism skills have helped me become more detail orientated when it comes to writing in a professional setting. Additionally, will help me in the future to effectively communicate with my employees and clients. Every job requires you to be professional and understand what the standards are in certain situations.
My knowledge of the Healthcare environments has considerably increased since being in this major. I have learned about different aspects of healthcare, everything from various healthcare titles to how a healthcare center can financially keep its doors open. I choose this artifact because it showcases work that I have done about a health topic that I am interested in and insight into why I want to work in the healthcare field.
This artifact showcases my knowledge about the business side of a healthcare system. Learning how to doing something like an excel sheet to calculate the earning and losses within a business is essential when it is concerned with someone's medical bill and how insurance works with covering medical costs.
When I started taking classes for my minor in Public Health, I began to get a clearer picture about whom I wanted to provide healthcare resources and services. I even explored the possibility of going into non-profit organizations to help get more exposure to communities here in the U.S. and other countries to become better attuned to their unique healthcare needs and interests. I learned about a lot of different issues around the globe in my Global Health class, including gender bias in healthcare settings, the unique experiences of immigrants, and even the politics of water use. In my epidemiology class, I came to have a better understanding of how diseases function. Public health moves beyond this narrow focus and considers the interplay between the health of an individual and the wider health of a community. Looking at the disparities and threats to a community's health and well as current policies, we can determine what we need to do to change and bring about better outcomes. Public health is a community effort and isn't something that can be done without the help of everyone involved.
I continue to be inspired by my major and minors and constantly make connections between them. As someone who works in a healthcare setting, I want to provide the best possible care for my patients. To do so, I must additionally produce the best possible work environment for my employees to make sure they have the resources available to provide the best care that they can provide. Ultimately, I see work as an opportunity to connect with others and make positive changes in my community. I want to be someone in my community that sees people as people, more than just another name in a chart. I want to continue to learn about what is making people in my community unhealthy, and what can I do to change that. Also, with my newest minor in Health and Medical Humanities, I have gained new ways of knowing to have a better understanding of illness from different perspectives.
I am currently working at CSL Plasma as a receptionist technician. Over the past one month and a half, I have learned how to take someone's vitals, check their hematocrit and protein levels, and have gotten some insight into what it's like working as a manager or quality specialist in a healthcare setting. All the things I've learned throughout my major I am experiencing in real-time. I understand that different roles, policies, and morale of a work environment can affect the employees. Even as a new employee, I have thought about what I would do differently if I was in a management role. However, I think a big part of why I'm looking at how I can improve my work environment is because of my minors. From a public health viewpoint, I am witnessing what my patients need to make them suitable donors and explain to them that everything we check is for their well-being. Secondly, with my Health and Medical Humanities minor, I want to connect with them more holistically. With my regular donors, I want to form connections with them and learn about their lives. I can better know my community and outside factors that can be affecting their health. I want to be in a management position where I can uplift my employees and make them feel appreciated for everything they do because we ask a lot from them.
At this point in my career, I am gaining experience, and that exactly where I want to be. I am learning from my own mistakes and listening to others, including my managers and patients. I hope to use all this hands-on learning to move up in the company because I truly enjoy it and want to make a difference in my community.