Research Interests

Substantive

• Operations-Finance Interface: Sustainable Operations, People-centric Operations

• Technology Adoption in Service Operations: Robotic Chefs, LLM-assisted Call Centers

Methodological

• Causal Inference, Large Language Model, Natural Language Processing, Machine Learning

Working Papers

1. "Adopting ‘Green’ Shareholder Proposals Can Improve Firm Operations"

with Damian Beil and Andrew Wu,

Under Major Revision at Management Science

2. "Measuring Leaders’ Operational Experience and Its Impact on Firm Operational Performance"

with Damian Beil and Andrew Wu,

in preparation for the 3rd submission after Reject and Resubmit at Manufacturing & Service Operations Management

For solo-authored papers, titles are masked to maintain anonymity during the review process.

3. Working Title: The Effects of Operational Information Quality on the Stock Market Reaction

solo-authored,

in preparation for the 2nd submission after Reject and Resubmit at Management Science

4. Working Title: The Effects of ESG Information Quality on the Cost of Capital

solo-authored,

Soon to be submitted to Management Science (manuscript available upon request)

Work in Progress

5. "Food Without Feelings? Unpacking Consumer Bias Against Robotic Kitchens"

Target submission: Nature Human Behaviour

6. "Spare the rod for the CEO, but not for the COO"

with Hyun-Soo Ahn and Jen Choi,

Target submission: Management Science

7. "The Role of Analyst Focus on Operational Information in Forecast Accuracy"

with Damian Beil and Andrew Wu,

data assembled & cleaned; preliminary analysis in progress.