Research Interests

Substantive

• Operations-Finance Interface: Sustainable Operations, People-centric Operations

• Technology Adoption in Service Operations: Robotic Chefs, LLM-assisted Call Centers

Methodological

• Causal Inference, Large Language Model, Natural Language Processing, Machine Learning

Working Papers

1. "Adopting ‘Green’ Shareholder Proposals Can Improve Firm Operations"

with Damian Beil and Andrew Wu,

under review at Management Science

2. "Measuring Leaders’ Operational Experience and Its Impact on Firm Operational Performance"

with Damian Beil and Andrew Wu,

in preparation for 3rd submission after Reject and Resubmit at Manufacturing & Service Operations Management

3. "The Impact of Objective OM Language in Earnings Calls on Market Response"

solo-authored,

Target submission: Management Science

Work in Progress

4. "Food Without Feelings? Unpacking Consumer Bias Against Robotic Kitchens"

with Hyungwoo Leo Ryu (CEO, Hanwha Foodtech Global Inc.),

Target submission: Nature Human Behaviour

5. "Spare the rod for the CEO, but not for the COO"

with Hyun-soo Ahn and Jen Choi,

Target submission: Management Science

6. "The Role of Analyst Focus on Operational Information in Forecast Accuracy"

with Damian Beil and Andrew Wu