Embedded Files
Overview
Overview
Beyond registration, financial aid, and billing, UMass Boston offers a wide range of student support services that enrich the overall student experience. These include academic advising, student affairs, career services, student organizations and clubs, wellness and counseling services, campus events, and leadership opportunities. Just as the university provides additional supports to help students succeed, this section offers additional resources to help advisors learn on the job and better support students.
Resources
Resources
The Additional Resources section offers advisors a centralized space to access job aids, reference materials, and practice activities that strengthen service accuracy and confidence. It includes downloadable guides, links to essential university resources, and interactive scenarios designed to reinforce learning from across the One Stop service areas. This section serves as a practical toolkit that advisors can use both during student interactions and as part of ongoing professional development.
Training Resources
Training Resources
Use the resources in this section to review essential information and procedures that support accurate, effective student service. The trainings in this section focus primarily on financial aid, as assisting students with financial aid questions is a core responsibility of Service Advisors.
Audio Escalation Interview & Scenario Share
Audio Escalation Interview & Scenario Share
In this section, you can listen to an essential audio interview between the Senior Associate Director of the One Stop and a Service Advisor that explores best practices for financial aid escalations. Because most Service Advisor escalations involve Financial Aid, understanding when and how to escalate can be challenging. This interview helps clarify the complexities of the process and provides practical guidance for making informed, confident decisions. After listening to the audio, please complete the Scenario Share form — or return anytime to share an experience for learning and collaboration.
Note: Scenarios are welcome on any topic, including general interactions, helpful moments, challenges, or escalations. They are not limited to financial aid-related cases.
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