Have you joined our OneTen Slack Community yet?
Knowing 'Where' to go for help and 'How' to ask the right question is just as important as reaching out!
Go to Slack! Our Slack workspace for the OneTen Scholarship Program is your one-stop shop for asking questions and getting help.
▶️ Project or ND content questions: Check your track-specific channel on Slack - #04-band, #04-dmnd, #04-fend - to find and receive support from your peers who are learning the same program material as you - or from your session leads!
You can also post questions in the #02-help-center channel in Slack 💡
▶️ General Scholarship program questions: Bring your general question to our AMA sessions (check out the Slack community tab) or post them in the #02-help-center channel on Slack
🔥Hot Tip: To be certain about what a Slack channel is used for, go to the channel name at the top and click the down caret symbol "v". This will show you the "channel details" including its topic and description.
Choosing the best channel will help you find information faster and get you a quicker response if you're posting a question!
The key to getting the right answer is asking the right question. Being able to ask a thoughtful question is a great skill to have and will save you time!
➡️ Step 1: Describe the problem
Take the time to clearly explain what the problem is. Provide as much information as you can so that the responder knows exactly what you are struggling with. Share with them the lesson that you are on, what concept or quiz you are struggling with and where you think the problem might be. Spend time thinking through what information would be helpful for them so that they can help you best!
➡️ Step 2: Mention what you have already done
An important thing to include when asking for help on a lesson, quiz or project are the steps you have already taken to find a solution. What have you already tried to solve the problem? List the steps you’ve taken to solve the problem and why they didn’t work. This ensures that the person responding to your question does not suggest a solution you have already tried.
➡️ Step 3: Review your question
Proofreading your question shows that you value the responder’s time and have put thought into the question you are asking. It’s important for the responder to know that you have taken a moment to think through your question and that you want to make their job as easy as possible!
Use these additional resources for more tips on the right way to ask for help:
'How to Ask for Advice' - Stack Overflow
'How to be great at asking coding questions' - Medium article
'How to Reach Out to Experts (and Actually Get a Response' - Gayle Lakkmann McDowell