If none of these match your question please check your manual or talk to your team lead FIRST! If you still can't find the answer post in the google chat space or contact your supervisor(Kristen) appropriately depending on the level of urgency!
Policy Questions:
Policy Questions:
Do I get sick time/vacation time?
Do I get sick time/vacation time?
Unfortunately, as a part time employee that is paid hourly you do not accrue sick/vacation time. You only get paid for the hours you actually worked.
Do I need to apply again if I am already a tutor?
Do I need to apply again if I am already a tutor?
Yes! You will need to reapply to be a continuing tutor! Apply Here: https://clas.sa.ucsb.edu/employment/tutor-positions
How do I know if my time off request was accepted?
How do I know if my time off request was accepted?
As stated in the handbook, "You will only be contacted if there is an issue with your request. You can verify that your request has been accepted by checking the Shift Coverage Form."
Procedure Questions:
Procedure Questions:
What should I do if I suspect a student has academic integrity issues, like plagiarism or cheating?
What should I do if I suspect a student has academic integrity issues, like plagiarism or cheating?
You are not required to address this directly. If you feel comfortable you could
What are the procedures for reporting any concerns or issues that arise during tutoring sessions?
What are the procedures for reporting any concerns or issues that arise during tutoring sessions?
Speak to your Supervisor immediately.
How can I support a student who seems to be struggling with issues beyond academics, like stress or anxiety?
How can I support a student who seems to be struggling with issues beyond academics, like stress or anxiety?
You have several options. Check in with the student, “I am noticing X. Are you ok?” Mention services like, CLAS Academic skills, CAPS, etc. If you are very concerned about the student, review the distressed students protocol. Speak to your Supervisor!
How can I handle a situation where a student expects me to do their homework for them?
How can I handle a situation where a student expects me to do their homework for them?
Laugh. J/K don’t do that.
What should I do if a student asks a question I don’t know the answer to?
What should I do if a student asks a question I don’t know the answer to?
Say that and model how you would find the answer. Example: “That is a great question. I don’t know. Let’s look for the answer together.”
What should I do if a student asks me to sign something?
What should I do if a student asks me to sign something?
Let the student know that you are not able to do that (its totally ok to throw your supervisor under the bus and say it is a rule and you will get in trouble). If it is something their Professor/TA asked for, assure them everything will be fine and tell them to have their Professor/TA to email your supervisor directly(Kristen).
What are the boundaries I should maintain as a peer tutor to ensure professionalism?
What are the boundaries I should maintain as a peer tutor to ensure professionalism?
Sometimes the lines are easily blurred because you are peers. However, you should never respond to an email a student sends you directly about tutoring.
What should I do if a student emails me directly?
What should I do if a student emails me directly?
Don't respond and forward it to your supervisor(Kristen).
What should I do if a student shares that they have DSP accomodations and asks for more time?
What should I do if a student shares that they have DSP accomodations and asks for more time?
Let them know that it is possible to get additional time, however, they need to contact your supervisor (Kristen) directly in advance to arrange accommodations.
What do I do if a student doesn't show up for an appointment?
What do I do if a student doesn't show up for an appointment?
Don't take it personally. It's probably just a no show.
A student entered my waiting room but their name doesn't match the appointment sheet!
A student entered my waiting room but their name doesn't match the appointment sheet!
Often students use a different preferred first name. If their last name matches, in all likelihood, it is your student. Let them in to your Zoom room and politely double
check!
A student entered my waiting room but their name isn't on the appointment sheet at all!
A student entered my waiting room but their name isn't on the appointment sheet at all!
If the name is completely different often it means they made an appointment for a different time.
You can message the waiting room to let them know their name doesn't match what is on the list, and suggest they double-check their appointment confirmation.
If they hang around and you feel comfortable, you can let them into your Zoom room and ask for their confirmation email. If they do have an appointment and KRISTEN made a mistake... then go ahead and see them(good job Kristen).
If they still are there at the wrong time, you can tell them to contact Kristen and give them her email.
A student signs up for two appointments with you that are 30 minutes apart and ask you to combine them.
A student signs up for two appointments with you that are 30 minutes apart and ask you to combine them.
Just say no, it is against policy and not in their best interest. Again, its totally ok to throw your supervisor under the bus and say it is a rule and you will get in trouble. You can also tell them to email Kristen and she will explain it.
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