Embedded Files
Ticket Transferring, Re-imagined.
-SPONSORS-
-SPONSORS-
Paciolan: Ticket Operations Team
-FIRMWORKS & TOOLS-
-FIRMWORKS & TOOLS-
Node.js | VSCode | GitLab | GitHub | Trello | Confluence | Discord | Slack
-PROJECT OVERVIEW-
-PROJECT OVERVIEW-
Vision & Goals...
Vision & Goals...
- Paciolan delivers ticketing solutions for 500+ organizations that sell over 120 million tickets per year...
- With increasing volume, the current ticket transferring process has been shown to be inefficient, causing an overload in requests on the Paciolan team
- Our goal is to build a third-party API for vendors to initiate ticket transfers to multiple recipients, in order to maximize efficiency and increase customer satisfaction
-DEVELOPMENT PROCESS-
-DEVELOPMENT PROCESS-
Where we started...
Where we started...
- Had specification of a ticket transferring API
- Conducted 2-week sprints, as well as weekly meetings to update progress
- Utilized asynchronous communication through Slack to address issues that came up with the sponsors
- Learned about Paciolan's business model, work culture, and mission
- Incorporated the agile methodology into our project
-DESIGN & IMPLEMENTATION-
-DESIGN & IMPLEMENTATION-
In order to make the appropriate design decisions, we...
In order to make the appropriate design decisions, we...
- Gathered system requirements during various meetings with our sponsors
- Created Personas to determine the needs of end-users
- adopted Paciolan’s coding standards and current infrastructure to build upon
- Expanded our knowledge of Node.js by watching tutorials and learning more about APIs from a technical standpoint prior to the start of implementation
-CHALLENGES-
-CHALLENGES-
Schedule Conflicts
Schedule Conflicts
Differing time zones, strict work schedules
Differing time zones, strict work schedules
Solution
Solution
Work in 2-man pods (Mark & Carmen in 1 pod since their availabilities aligned better than anyone else)
Technical Deficiencies
Technical Deficiencies
Minimal prior experience of node.js
Minimal prior experience of node.js
Solution
Solution
Conducted Node.js review sessions as a group to gain a clearer understanding of the language prior to starting the project
SPONSOR DEPENDENCIES
SPONSOR DEPENDENCIES
Waiting for access rights to vital of the project
Waiting for access rights to vital of the project
Solution
Solution
Utilized communication channels such as Slack to request access rights from the Paciolan team efficiently and asynchronously
-DOCUMENTATION-
-DOCUMENTATION-
- We created the following to ensure that our team members had a good understanding of the design problem...
Persona A
UML Sequence Diagram
README.md File
Trello
Confluence
-EVALUATION-
-EVALUATION-
Use the of an end-user and attempt to construct a call to the API from the specification
Create test cases to ensure that input validation is working as intended
-FINAL PRODUCT-
-FINAL PRODUCT-
Terraform state file
Node.js source code (External API)
Demo video (displays the API being created & called)
Link to Paciolan’s GitLab
RDD (version 2)
paciolan.mp4Page updated
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