FAQ

What's My eCBAS ID?

The eCBAS usernames are: med\firstnamelastname

Example: med\janedoe

What's My MedID?

Your MedID is needed to reset your password for eCBAS. MedIDs are generally setup as firstnamelastname.

Example: janedoe

How do I reset my password?

Go to https://ecbaspassword.med.ualberta.ca/
Enter your MedID
Keep that same browser window open.
Check your email for the 6-digit MedID passcode.
Return to the browser window and enter the passcode.
A new prompt will appear and select that you receive one final code via SMS.
Enter your desired new password.

Click here to download password reset instructions with screenshots.

eCBAS Password Reset.pdf

I reset my password but I still can't log in.

1. Ensure you are including the "med\" prefix in your username.

Example: med\JaneDoe

2. Double check your are navigating to the correct URL (see the main page of this site for links) or see URL below.

eCBAS on desktops: https://ecbas.med.ualberta.ca/eCBAS/SiteAssets/Home.aspx

The link above will take all users to a main page where you can then navigate using the top menu to any sub-site that you have user access to.

eCBAS on mobile devices: https://mobile.ecbas.med.ualberta.ca/

3. Try accessing the URL in private mode

In Chrome, click here for instructions.
In Safari, click here for instructions.
In Firefox, click here for instructions.
In Edge, click here for instructions.

If browsing in private mode resolves the issue, we recommend you clear your regular browser cache.

To clear your cache in Chrome, click here.
To clear your cache in Safari mobile, click here.
To clear your cache in Safari desktop, click here.
To clear your cache in Firefox, click here.
To clear your cache in Edge, click here.

I can't reset my password. I get a message saying "You are not authorized to login."

Email us at cbas@ualberta.ca and we can submit a ticket to MedIT to resolve the issue.

Nothing seems to be working. I still can't access it.

Please reach out to us at cbas@ualberta.ca and we will double check all of your user access privileges. In some cases, if it still remains unresolved, we will advise you to contact MedIT at 780-492-9731 directly for assistance.

How can I find a resident's name quickly instead of scrolling through the list to enter a fieldnote?

You can use the browser's "find in page" feature.

Apple desktop: use Command (or Cmd) ⌘ + F.

PC desktop: use Ctrl + F.

Android: while in your browser, touch the menu icon (usually 3 vertical dots, in the top-right corner) and select “Find in Page.” Click here for a screenshot.

iOS: while in your browser, touch the action icon (usually a square with an arrow pointing up, at the bottom) and select “Find on Page.” Click here for a screenshot.

Page updated

Report abuse