Written by: Kelly Zhu, Work Integrated Learning Intern
Amber Nicholson is the Manager for the Careers and Work Integrated Learning team at the Alberta School of Business and oversees a team of over 15 talented people! Read about Amber’s perspective on effective leadership and the importance of professional development, emotional intelligence, and quality over quantity.
In your opinion, what makes a good leader?
A good leader begins by listening and striving to understand the context of what they are leading. This involves taking the time to engage with staff and grasp the dynamics within the organization, as well as identifying opportunities for growth. In addition to active listening, emotional intelligence plays a crucial role; leaders should get to know their team members and consider their perspectives when developing solutions or projects. Embracing vulnerability and recognizing that one’s own ideas may not always be the best or only ideas is also essential in fostering an inclusive and effective leadership approach.
Who are the mentors that have had the greatest impact on you?
Throughout my career, I’ve benefited from a diverse range of mentorship relationships. This includes guidance from supervisors and colleagues I admire, as well as those I consider mentors in my personal networks. I frequently reflect on these mentors, recognizing the significance of these relationships in shaping my professional standards and aspirations. This organic process involves observing individuals I trust and respect, allowing me to seek their guidance on projects and next steps, much like consulting with experts to navigate challenges effectively.
What qualities do you think leaders today lack the most?
While I can't pinpoint specific qualities that leaders necessarily lack, I believe that emotional intelligence is an invaluable asset for effective leadership. In professional development discussions, there's often a strong emphasis on technical skills for students; however, it's equally important for them to recognize and cultivate transferable skills and people skills. These competencies are essential for building strong relationships and fostering collaboration, ultimately contributing to their success as leaders.
What do you do to improve yourself as a leader?
Engaging in both formal and informal professional development is crucial for effective leadership. I like to participate in programs of leadership development through my workplace to help cultivate essential skills, but building trusting relationships with staff is equally important. Creating an environment where employees feel comfortable communicating their needs fosters open dialogue about how you can better support. In addition, being intentional about asking questions—such as whether they feel they are receiving adequate support or if there are alternative ways to meet their needs—can facilitate these informal discussions and strengthen team dynamics.
What is something you wished you knew earlier in your career?
Early in my career, I felt a lot of pressure to rapidly complete projects and meet tight deadlines, often sacrificing quality for the sake of speed. However, I’ve learned that work will always be there, and it's crucial to be mindful of how I spend my time. Delegating tasks and bringing in team members to support projects can alleviate some of that pressure. It takes time to learn how to effectively organize and prioritize tasks, but understanding what can wait allows for a more balanced approach to workload management. By focusing on quality over quantity, I can deliver better results without compromising my well-being.