Resume


Work Experience

Liberty Mutual Insurance, Allentown, Pennsylvania [September 2018-present]

Senior Instructional Designer

  • Routinely manages large scale deployments with multiple job families and departments executing simultaneously. Works with multiple stakeholders to meet deployment deadlines, often adjusting to meet the changing business model or business need

  • Routinely uses adult learning principles, practices and methodologies, and determines the appropriate delivery method for the modality. Uses evidence based practice to support all learning theories and implementations.

  • Creates innovative, assessment based programs to determine performance gaps and shape future learning objectives.

  • Leverages rapid design, agile learning techniques to maintain productivity in a fast paced environment.

  • Develops all online training content from analysis stage through to evaluation. Creates storyboard, develops in appropriate platform,

  • Regularly works with all levels of management to determine the scope of the project, maintain client engagement, assess training needs and build training curriculum

  • Act as Performance Analyst, taking systemic and systematic approach to Human Performance Improvement, recommend training in accordance with BEM analysis.

Liberty Mutual Insurance, Allentown, Pennsylvania [September 2015-March 2016]

Liberty Management System Transformation

  • Acted as a consultant for coaches looking to present material with an innovative, engaging approach.

  • Acted as a subject matter expert during the Preparation, Diagnostic, and Design phases of department Liberty Management System Transformation.

  • Built management and individual training programs for Bootcamp kickoffs, assisted coaches with deployment

  • Reviewed and analyzed data to incorporate into problem solving activities

  • Created and facilitated surveys, interviews, focus groups, and observations to gather information incorporated into problem solving activities

  • Participated in problem solving events to assess root causes, design, and test solutions

  • Participated in value stream mapping event producing current state, future state, and implementation plans

  • Provided coaching and mentoring of the project methodology and tools

  • Collaborated with other areas of the business to drive transformation opportunities across various teams


Liberty Mutual Insurance, Allentown, Pennsylvania [April 2013-September 2018]

Senior Training Specialist

  • Routinely managed large scale deployments with multiple job families and departments executing simultaneously. Worked with multiple stakeholders to meet deployment deadlines, often adjusting to meet the changing business model or business need.

  • Initiated and executed Continuous Improvement suggestions to pilot phases.

  • Worked collaboratively in consultant role for team members working on training deployments, all lines of business

  • Project lead in several departmental problem solving sessions. Routinely presented progress and results to stakeholders and senior management. Created and executed project charter within expected timeline

  • Designed, developed and delivered new training programs for auto claims department, including new hire training, intermediate programs and management courses.

  • Routinely built instructor and participant/user manuals and materials for new training programs; reviewed, evaluated and modified existing and proposed programs.

  • Served as a team member on special projects, RCPS and value stream mapping events.

  • Provided coaching and feedback to employees attending training and/or to the management team. Makes recommendations to management on the development of staff on an as needed basis.

  • Evaluated and researched new technologies and emerging training issues; made recommendations to enhance or create new training programs.

  • Collaborated with team mates in reviewing and implementing process changes on routine basis.

  • Mentored new training employees, continuously volunteered for committees to enhance work environment, often worked closely with coworkers to organize events and projects to promote a motivating and team building atmosphere


Skills

  • Instructional Design: Goal Analysis, Task Analysis, Learner Analysis, Job Aids Design,

  • E-Learning: Storyboarding, Scenario-Based E-Learning Design, Articulate, Captivate, Adobe Creative Suite, Blackboard

  • Research: Formative and Summative Evaluation, Survey Design (Qualtrics, SurveyMonkey), Interview, Data Visualization, Statistics (SPSS)

  • Project Management: SmartSheet, Trello

  • Software: Microsoft Office (Word, Excel, PowerPoint, Access), Google Suite, Zoom

Education

  • Master of Science degree in Organizational Performance and Workplace Learning, College of Engineering, Boise State University, Boise, Idaho, USA (anticipated graduation: August, 2021)

  • Graduate Certificate in Workplace Instructional Design, Organizational Performance and Workplace Learning, College of Engineering, Boise State University, Boise, Idaho, USA (August, 2021)

  • Master of Education degree in Reading Education, Department of Elementary Education, Towson University, Baltimore, MD, USA (May, 2005)

  • Bachelor of Arts degree in English Literature, Department of English, Salisbury University, Salisbury, MD (May, 1999)


Affiliations

  • Member, ATD

  • Chartered Property Casualty Underwriter (CPCU),The Institutes (2017)

  • Associates in Claims (AIC), The Institutes (2014)