The Experience.
UW Operations Analyst, SIF Idaho Worker's Compensation
(Current) I propose strategies for enhancing our department through the strategic integration of adult learning theories where appropriate. I actively contribute to diverse operational initiatives, including the evaluation of system updates, leveraging firsthand insights to inform the design of my training programs. These training initiatives have a broad organizational impact, extending beyond my department and permeating throughout the entire organization.
Office Manager, Phillip Achilles State Farm,
(October 2019 - October 2021) I played a pivotal role in launching new business ventures, while also spearheading the expansion of markets and orchestrating community relations to drive sales growth. Simultaneously, I ensure the continuous upkeep and meticulous review of business finances to maintain optimal financial health.
Financial Aid CSR, Boise State University
(September 2014 - December 2015) My active involvement encompassed providing support and guidance to students regarding Federal Financial Aid policies. In this capacity, I adeptly communicated the nuances of these policies, simplifying complex information to ensure better understanding for all parties. My consistent approach included delivering thorough, inclusive, and friendly responses to inquiries. Notably, I was specifically selected to contribute to a team initiative aimed at refining our student task list within the student portal. This undertaking successfully eliminated language complexities, resulting in improved accessibility to information pertaining to Federal Student Aid.
Skill and Will.
Bilingual Communication: My bilingual proficiency in English and Spanish empowers me to create instructional content that resonates with a wider audience, promoting inclusivity and accessibility.
Adaptable Problem-Solving: My critical thinking and decision-making skills, honed through various roles, enable me to approach challenges creatively, adapting content to suit the diverse learning needs of my audience.
User-Centered Design with Empathy: Drawing on my strong collaboration and interpersonal skills, I prioritize creating learner-centric materials by understanding my audience's unique preferences and requirements, fostering an engaging learning experience.
Tech-Enhanced Project Management: My proficiency in Microsoft Office, Google Suite, and Zoom equips me with efficient project management tools, ensuring organized content development and timely delivery.
Multifaceted Communication: My effective communication skills and bilingual capabilities allow me to articulate complex concepts in a way that is understandable to learners with diverse linguistic backgrounds, enhancing overall clarity and accessibility.
The Backup.
Graduate Certificate in Workplace Instructional Design. Boise State University
Master of Science degree in Organizational Performance and Workplace Learning. Boise State University. Currently, pursuing.
Bachelor of Science Integrative Study-Psychology Anthropology/Sociology. Eastern Oregon University.